Inbound Customer Service Representative

Good with people? You’ll be great with us.

Membership Services Officer (Inbound Contact Centre)

Surry Hills | Permanent | Hybrid working | $92,902 (incl. super)

At Teachers Health, we aim to be the best part of our members’ day. Every interaction is an opportunity to leave someone feeling supported, understood and confident about their health cover. Our Membership Services team is the heart of this experience — and we’re looking for people who genuinely care about delivering exceptional service.

What We Offer

• Attractive leave benefits
• Hybrid working model to support work/life balance (upon completion of training)
• Subsidised private health insurance
• Employee discounts on Teachers Health products and services
• Generous wellbeing program
• Comprehensive onboarding and training, with ongoing learning, development and career progression opportunities
• Modern office in Surry Hills, close to public transport and great local eateries

About us

Teachers Health, was created by teachers for teachers over 65 years ago and is the only health fund exclusively for the education community. As a not-for-profit health fund, we exist for our members covering the lives of more than 500,000 teachers, education staff & their families.

What will you do? / How will you help?

As a Membership Services Officer, you’ll be the trusted first point of contact for our members and providers, delivering accurate, caring and efficient service every day. You’ll play a key role in ensuring members feel supported throughout their journey with Teachers Health.

You’ll Do This By

• Providing high-quality customer service and assistance to current and prospective members and providers
• Handling inbound enquiries and resolving issues in a professional, accurate and timely manner
• Aiming for first call resolution wherever possible, while escalating enquiries appropriately when required
• Managing day-to-day membership administration, including simple membership changes
• Maintaining strong and up-to-date knowledge of Teachers Health products, policies and procedures
• Identifying and referring sales and member retention opportunities when appropriate
• Championing our values and bringing Work with HEART to every interaction
• Contributing to organisational KPIs relating to quality, risk & compliance, WHS, gender equality and culture
• Actively supporting a safe, respectful and inclusive workplace

What you’ll bring

Essential

• Customer service experience in fast-paced, complex environments
• Excellent verbal and written communication skills
• Intermediate computer literacy and ability to work across multiple systems
• Strong interpersonal skills with a member-first mindset
• Flexibility to adapt to change and varying priorities
• A commitment to quality, accuracy and continuous learning
• Applicants must be Australian Citizens or Permanent Residents

Desirable

• Experience in a contact centre environment
• Health insurance or similar industry experience

This role starts on Monday 14th September 2026. While you're in training, your shift will be from 8:30am to 4:30 pm. Once the classroom training is over, your scheduled hours will be seven hours per day, and shift scheduling will vary between 10:00am to 7:00pm Monday to Thursday and 10:00am - 6:30pm Friday.

Diversity & inclusion

Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+. Applicants can request an adjustment at any stage during the recruitment process by getting in touch with [email protected]

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