Customer Service Representative

Customer Service Representative | Wine Industry

Love delivering exceptional customer service? Passionate about the wine industry?

QIX Consulting Group is partnering with a well-established and respected business in the wine industry to find an enthusiastic Customer Service Representative to join their friendly team based in Thomastown, Victoria.

This is a fantastic opportunity for someone with a strong customer service background who enjoys working in a fast-paced environment and thrives on building great relationships with customers and internal stakeholders.

About the Role

As the first point of contact for customers, you'll play a vital role in ensuring a seamless experience across retail, hospitality, online and private customers. Working closely with the sales, warehouse and leadership teams, you'll help keep operations running smoothly while delivering outstanding service.

Key Responsibilities

• Respond to customer enquiries via phone and email.
• Manage the Customer Service inbox and provide timely resolutions.
• Process customer orders and coordinate deliveries with the warehouse and logistics team.
• Support Sales Representatives with customer requests and administration.
• Assist with stock enquiries and inventory coordination.
• Prepare sales and debtor reports.
• Provide reception and general administrative support.
• Assist with Accounts Receivable, banking and receipt allocations.
• Coordinate office supplies across VIC, NSW and QLD.
• Support annual events including trade shows and warehouse sales.

About You

We're looking for someone who brings:

• Previous experience in a Customer Service or Customer Support role.
• Excellent communication and relationship-building skills.
• A positive, proactive and team-oriented attitude.
• Strong organisational skills with the ability to multitask.
• Confidence working in a busy office environment.
• Experience using inventory or accounting systems (Fishbowl, Reckon or similar) will be highly regarded.
• Experience within the wine, beverage, FMCG or hospitality industry is highly desirable.

What's on Offer

• Join a well-established and respected wine business.
• Friendly, supportive and collaborative team culture.
• On-site parking available.
• Stable, full-time office-based role in Thomastown.
• Opportunity to grow your career within a thriving business.

Diversity & Inclusion

We are committed to fostering a diverse and inclusive workplace and encourage applications from all backgrounds.

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