UX QA Analyst

Role: Senior UX QA Analyst

Location: Montreal (100% Onsite)

Core responsibilities:

• Write and execute testing plans to assess compliance across several areas:
  • Accessibility, using functional and automated testing (ability to complete a VPAT template covering the required WCAG guidelines according to Quebec law).
  • Compliance with McGill's Institutional standards Project- or application-specific standards as needed (ex. Slate application form standards).
• Write and execute testing plans to validate UX and UI quality based on assessment of:
  • UI and UX on supported browsers
  • UX copy for plain language, user-aligned terminology, continuity, and basic spelling/grammar
  • Alignment with standard usability heuristics
  • Alignment with user research artefacts such as jobs to be done or customer journey maps.
  • Design intent and quality (does the interface look and behave in a way that is cohesive, polished, and consistent with related or adjacent systems and platforms?)
• Write and execute functional testing plans to ensure projects deliver required business capabilities.
• Participate in user research and continuous improvement activities to better understand user experience. Use this knowledge to refine testing plans or methods to more accurately evaluate user experience and meet user experience targets.

Skills and experience:

• Experience creating, executing, and refining testing plans across a variety of systems and use cases.
• Expertise (or willingness to acquire expertise) in accessibility and usability practices.
• Detail-oriented, methodical, and observant.
• Strong English-language writing and editing skills.
• Ability to integrate and apply new knowledge of user expectations and behavior to support test planning and execution.
• 5+ years related experience.

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