Computer Support Analyst

Location: New Westminster, BC (Hybrid, 2 days per week on-site, with travel to garage locations across the Lower Mainland as required)
Language: Strong written and verbal English communication skills
Duration: 10-month contract

About the Opportunity

Join a large public sector organization as it modernizes critical frontline operations through the rollout of new digital tools and technology. This is an excellent opportunity for a hands-on IT professional who enjoys helping people, solving technical challenges, and making a visible impact during a large-scale technology transformation.

Working closely with employees across multiple fleet garage locations, you will play a key role in supporting the transition from paper-based inspection processes to digital workflows. Your technical expertise and approachable support style will help ensure a smooth rollout while contributing to a more efficient and connected workplace.

What’s In It for You

This opportunity offers the chance to be part of a meaningful digital transformation initiative with real impact on frontline operations. You'll work alongside experienced teams, gain exposure to enterprise technology implementations, and enjoy a collaborative environment that values initiative, adaptability, and practical problem solving.

Your Responsibilities

• You'll provide day-to-day service desk and help desk support for employees throughout the rollout.
• You'll reset passwords, troubleshoot technical issues, and assist users with Windows setup and configuration.
• You'll deploy desktops, laptops, and mobile devices while ensuring employees are ready to use new technology.
• You'll support the implementation of digital technician workflows within the Enterprise Asset Management (EAM) system.
• You'll assist employees as they transition from paper-based inspection sheets to digital processes across multiple fleet garage locations.
• You'll travel between rollout locations, beginning in Hamilton and expanding to Burnaby and other Lower Mainland sites as implementation progresses.

Skills and Qualifications

• 2+ years of experience providing desktop support, service desk, or help desk services in a Windows environment.
• Experience deploying desktops, laptops, and mobile devices, including user setup and configuration.
• Strong troubleshooting skills with the ability to resolve technical issues efficiently and professionally.
• Self-motivated, proactive, and comfortable working independently with minimal supervision.
• Adaptable and confident building positive relationships with a wide variety of stakeholders and personalities.
• Comfortable working within a structured, process-driven public sector environment.
• Must be local to the Lower Mainland and available to travel between project locations as required.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment.

We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision.

On occasion, we also use AI-assisted tools to help review applications.

#J-18808-Ljbffr