Online Sales Support Executive

Job Description – Online Sales Support Executive

Position:

Online Sales Support Executive

Department:

OMG (Online Manangment Group)

Location:

Ahmedabad- C.G Road

Shift:

• Day Shift
• Night Shift: 3:00 PM to 12:00 AM

Job Summary:

We are looking for a proactive and customer-focused Online Sales Support Executive to support the sales team by handling online inquiries, assisting customers with travel-related information, and ensuring smooth coordination throughout the booking process.

Key Responsibilties:

• Handle customer inquiries received through WhatsApp, email, website, and social media platforms.
• Assist the sales team by sharing tour packages, quotations, and travel information.
• Follow up with prospective customers and maintain lead records.
• Coordinate with the Sales, Operations, and Ticketing teams for seamless customer service.
• Assist customers with booking procedures and required travel documentation.
• Maintain accurate customer data and update records in the CRM system.
• Ensure timely responses to all customer queries.
• Provide excellent customer support and resolve basic customer concerns.
• Achieve daily follow-up and response targets.

Eligibility:

• Graduate in any discipline.
• 0–2 years of experience in Sales Support, Customer Support, or the Travel Industry.
• Freshers with good communication skills are also welcome to apply.
• Good communication skills in English,Hindi and Gujrati.
• Basic knowledge of MS Office and CRM software.
• Strong coordination and interpersonal skills.
• Willingness to work in Day Shift or Night Shift (3:00 PM – 12:00 AM).

Prefereed Skills:

• Customer-centric approach.
• Good organizational and time management skills.
• Ability to work in a fast-paced environment.
• Problem-solving skills.
• Basic knowledge of domestic and international travel will be an added advantage.

Benefits:

• Training and career growth opportunities.
• Friendly and professional work environment.