Accounts Receivable Coordinator [T500-28099]

About Officeworks:

Officeworks’ purpose is “we bring big ideas to life at low prices”. We are Australia’s leading omnichannel retailer of complete technology solutions, stationery, furniture, art supplies, and learning resources. We also offer services including Print & Create and Geeks2U.

We begin with customers—our products and services provide solutions to our diverse range of customers across Australia, from households, students, small to large-sized businesses, governments, and schools.

About the Finance Function:

By joining the Finance team within the Global Capability Centre (GCC), you will play a direct role in supporting Officeworks’ growth and performance. You’ll contribute to high quality financial capabilities that sit at the heart of how the business plans, invests, governs, and delivers value.

The GCC is a critical enabler of Officeworks’ purpose by ensuring strong financial stewardship, insight driven decision making, and operational discipline that supports sustainable success.

This is a unique opportunity to join as a founding member of a newly established global hub. Early joiners will help shape how the finance function operates within the GCC, influencing future ways of working, capability development, and the evolution of some of Officeworks’ core finance processes.

Why this role exists:

The Accounts Receivable Coordinator is responsible for the end-to-end administration and support of Officeworks’ 30-Day Accounts, ensuring a seamless financial experience for business and education customers. Operating in a high-volume, digital-first retail environment, this role manages critical financial touchpoints including new account applications, credit limit reviews, and the accurate allocation of payments. This role acts as a primary point of contact for financial enquiries, balancing customer service excellence with effective debt recovery and credit risk mitigation.

Where you will make a difference:

In this role you will:

Customer Service & Query Resolution:

• Answer inbound phone calls in accordance with agreed KPIs to maintain established customer service levels.
• Undertake first-call problem resolution for all customer enquiries, ensuring any escalated issues are followed up promptly.
• Resolve inbound customer queries via phone and email at the first point of contact.
• Ensure all customer account correspondence is logged accurately and timely on the account records within SAP.

Credit Risk & Account Administration:

• Administer the end-to-end lifecycle of Officeworks 30-Day Accounts.
• Review and recommend credit limits and new account applications based on established risk matrices.
• Assess new account applications accurately to support business growth while mitigating financial risk.
• Compile and process customer refunds within delegations of authority and set timeframes.

Debt Recovery & Payment Management:

• Execute professional outbound collection calls to recover outstanding debt in line with internal requirements.
• Analyze non-automated payments and determine appropriate resolutions for accurate allocation in a timely manner.
• Achieve set KPIs related to debt collection and ledger accuracy.
• Maintain accurate customer master data within the ERP system.

Compliance & Continuous Improvement:

• Conduct all tasks in accordance with Trade Practices laws and Wesfarmers/Officeworks policies.
• Identify and suggest improvements to automated environments and financial processes to drive efficiency.
• Assist with the setup of new vendors in the ERP system following agreed procedures.
• Maintain commercial astuteness with an inquisitive mind for continuous improvement.

Who you will be working with:

• Internal Partners: Stores, Business Specialists, and the Account Support Team.
• External Partners: Customers, CCC Team.

What success looks like:

• Service Excellence: Meeting the agreed percentage of inbound calls answered in accordance with service level KPIs.
• Operational Accuracy: Ensuring high accuracy and timeliness in payment allocations and refund processing.
• Financial Integrity: Achieving set KPIs related to debt collection and maintaining an accurate ledger.
• Problem Resolution: Achieving high rates of first-call resolution for customer enquiries.

How you will lead:

Individual Contributor:

• Lives our Officeworks values and behaviors
• Proactively contributes to a safe working environment, escalates appropriately if there are unsafe conditions or inappropriate behavior
• Operates in line with applicable Officeworks company policies and Code of Conduct
• Demonstrates a strong sense of personal accountability and curiosity to learn and develop

Qualifications and work experience:

Essential:

• Experience: 1+ years’ experience in a credit, accounts receivable, or finance administration role.
• Environment: Demonstrated experience in a high-volume, fast-paced automated environment.
• Technical Skills: Prior experience with computerized invoicing and debtors accounting systems, with a preference for SAP.
• Customer Service: Excellent skills with the ability to manage difficult situations and customers while remaining calm.
• Attributes: A team player with strong negotiation, influence, and time management skills to meet strict deadlines.

These roles are best suited for people who enjoy:

• Exposure to core finance disciplines, including financial operations, reporting, governance, controls, planning, analysis, and process optimization.
• Supporting global initiatives and strengthening scalable, efficient finance processes.
• Contributing to business transformation through financial insight and continuous improvement.
• Working in an environment where your expertise matters, your growth is intentionally supported, and your work has a visible impact on business performance and outcomes.