SEE Customer Service Officer

TAFE NSW Life-Changing Careers

SEE Customer Service Officer

Location negotiable across NSW (subject to accommodation availability)

3 x Temporary Full-time roles until 28th Feb 2027

$91,081 - $100,536 salary package - includes base salary ($80,246 - $88,576), plus employer's contribution to superannuation and annual leave loading

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work and inspire our performance.

About the role

We currently have 3 x temporary full-time SEE Customer Service Officer roles available till 28th February 2027. We are also seeking to create a Talent Pool, valid for 18 months, which may be used to fill future temporary and permanent vacancies for this role.

As a SEE Customer Service Officer, you will play a vital role in supporting the delivery of the nationally significant Skills for Education and Employment (SEE). This program provides training in literacy, numeracy, English, and digital skills to help improve employment and study opportunities.

In this dynamic and customer-focused role, you will be responsible for delivering high-quality administrative and client support services, including managing enquiries, processing registrations, coordinating assessments, and maintaining accurate records. Your contribution will directly enhance the experience of participants and support the operational success of the SEE team.

About You

You are a proactive, customer-focused professional who thrives in a fast-paced environment where accuracy and efficiency matter. You bring experience in delivering exceptional service, managing multiple priorities, and maintaining high attention to detail. Your strong data entry and computing skills, combined with the ability to navigate corporate systems, ensure smooth administrative processes.

You communicate effectively and can confidently liaise with clients from diverse backgrounds. Flexibility, problem-solving skills, and a commitment to providing positive client experience are essential.

To be successful in this role you will have:

• Experience working in a customer focused environment, requiring flexibility and the ability to proactively solve problems and present a professional image to clients and the public.
• Demonstrated ability to prioritise work to meet deadlines and maintain high levels of accuracy in providing information and entering data in a high-volume working environment.
• Experience applying a range of keyboard, data entry and computing skills and using corporate systems.
• Demonstrated ability to liaise effectively with clients with varying levels of English language proficiency.

Our commitment to Diversity, Equality, and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks. If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

Applications close 11.55pm AEST Wednesday 12th August 2026

Additional Information:

Role-specific enquiries:

Contact Diana AbdulLatif, AMEP SEE Regional Coordinator, via email at [email protected] or phone 02 7921 8772

General recruitment and adjustment enquiries:

Contact Shweta Yadav, Talent Acquisition Advisor, via email at [email protected] or phone 02 7921 2961

For support with preparing your application and understanding the recruitment process, visit our Application Process page, and explore the helpful resources available through I Work for NSW.

This is a child-related position. Successful candidates must hold a valid NSW Working with Children Check (WWCC) prior to commencing. TAFE NSW will also conduct an Australian National Criminal Record Check on the preferred applicant as part of the pre-employment process.

To be eligible for a position at TAFE NSW, you must be an Australian citizen, a permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport.

A Talent Pool, valid for 18 months, may be created for this position and maybe used to fill future vacancies.

Considering a move to Regional NSW? The Welcome Experience is a free service offering personalised support to help you settle in, connecting you with local communities, essential services, and lifestyle opportunities.

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