Customer Service Specialist

About Us

Easi, powered by Paywise, is a trusted provider of salary packaging and novated leasing solutions, supporting employers and employees across Australia. We are known for delivering reliable, compliant, and customer-focused services that simplify financial benefits and create meaningful value for our clients.

At Easi, we foster a collaborative and high-performing culture where our people are empowered to deliver exceptional service while continuing to grow and develop their careers.

What We Offer

• Modern Melbourne office.
• Competitive salary + superannuation.
• Loyalty Leave – we recognise and reward your commitment with additional paid leave the longer you stay with us.
• Career development opportunities in a fast-expanding organisation.
• Competitive employee benefits, including salary packaging (we practice what we preach).
• Ongoing training and development to build both your operational and customer skills.
• Employee Assistance Program (Sonder): 24/7 confidential support for your mental health, wellbeing, and safety, with access not just for you, but also your immediate family.
• A supportive, collaborative culture where people are celebrated.

About The Opportunity

We are seeking a motivated and customer-focused Customer Service Specialist to join our team. In this role, you will be responsible for delivering high-quality service to clients and customers across salary packaging and novated leasing products.

You will act as a key point of contact, managing enquiries, resolving issues, and ensuring a seamless customer experience from start to finish.

Key Responsibilities

• Manage inbound and outbound customer enquiries via phone, email, and online channels
• Provide accurate and timely information relating to salary packaging and novated leasing
• Support customers throughout the lifecycle of their package or lease
• Process customer requests, updates, and documentation with a high level of accuracyResolve customer issues efficiently, escalating more complex matters where required
• Maintain up-to-date and accurate records within internal systems
• Support payment processing, account updates, and general administration tasks
• Work collaboratively with internal teams to ensure service delivery standards are met
• Contribute to continuous improvement of processes and customer experience

About You

You are a proactive and customer-focused professional who enjoys helping people and solving problems. You thrive in a fast-paced environment and take pride in delivering accurate, high-quality work. To succeed in this role, you’ll bring:

• Previous experience in a customer service or operations role
• Strong communication skills, both written and verbal
• High attention to detail and accuracy
• Ability to manage multiple tasks and priorities effectively
• A solutions-focused mindset with strong problem-solving skills
• Ability to work both independently and as part of a team
• Experience in salary packaging or novated leasing (desirable but not essential)
• Proficiency in Microsoft Office and customer management systems

Next Steps

If you’re looking to build your career in a growing organisation and be part of a team that values service excellence, we’d love to hear from you.

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