Account Manager

Medellin, Colombia | Posted on 05/07/2026

At Roca Alliances Our mission is to inspire nearshore outsourcing to Latin America, as our expertise is providing customized services to help companies from the U.S., Canada, and Europe expand their operations through guided entry with our consolidated experience in the Latin American region. We are an expert recruitment firm, connecting top talent with leading global companies. We deliver tailored hiring solutions to ensure the perfect match for each role.

With deep insight into industry trends, we drive targeted, efficient recruitment that builds long-lasting partnerships and supports business growth. Our mission is to inspire and help businesses thrive by delivering the right professionals to meet their needs.

Job Description

We are hiring Account Manager roles

About Roca Alliances

Roca Alliances is a specialized recruitment firm focused on connecting top-tier talent with leading global technology companies. We partner with innovative organizations worldwide, helping them scale high-performing teams through strategic and tailored recruitment solutions.

This opportunity is with Simpro Group, a global technology company dedicated to delivering powerful business management solutions that help organizations streamline operations, improve efficiency, and drive growth. Simpro Group is recognized for its customer-centric culture, innovation-driven mindset, and commitment to long-term client success.

About the Role

As an Account Manager at Simpro Group, you will be responsible for driving customer retention, account growth, and long-term client success across a dedicated portfolio of customers.

You will serve as a trusted advisor, helping customers maximize the value of Simpro’s solutions while identifying strategic opportunities to strengthen and expand partnerships. This role is ideal for customer-focused and commercially driven professionals who thrive in relationship management and SaaS environments.

Key Responsibilities

• Proactively manage a portfolio of existing customer accounts to foster long-term partnerships
• Serve as the primary point of contact and customer advocate within Simpro
• Build trusted relationships with customer stakeholders and maintain strong engagement levels
• Develop a strong understanding of customer businesses, objectives, and operational needs
• Identify upsell and cross-sell opportunities within existing accounts
• Manage the full expansion sales cycle from opportunity identification through close
• Meet and exceed monthly and quarterly renewal and expansion targets
• Conduct Executive Business Reviews (EBRs) with key stakeholders
• Demonstrate ROI and align Simpro solutions with evolving customer business goals
• Share best practices and provide strategic recommendations that drive customer success
• Act as the internal voice of the customer across Product, Support, and Professional Services teams
• Ensure customer feedback and business challenges are properly communicated and addressed
• Collaborate cross-functionally to deliver a seamless customer experience
• Maintain accurate customer records and account activity within CRM platforms such as Salesforce
• Provide reliable forecasting for renewals and expansion opportunities
• Support reporting and account planning initiatives with data-driven insights

Join a customer-focused global environment where relationship management, strategic growth, and collaboration contribute to meaningful business impact within an international technology company.

Requirements

• Proven experience in B2B Account Management, Customer Success, or client-facing commercial roles, preferably within SaaS companies
• Strong commercial mindset with a track record of meeting and exceeding renewal and expansion targets
• Experience negotiating contracts and managing customer growth opportunities
• Exceptional interpersonal, communication, and relationship-building skills
• Customer-centric approach with passion for helping clients achieve success
• Experience working with CRM platforms such as Salesforce
• Tech-savvy professional comfortable learning new technologies and software solutions
• Highly organized, proactive, and capable of managing customer portfolios autonomously
• Strong problem-solving abilities and adaptability within fast-paced environments.
• Competitive salary in Colombian pesos (COP) + Exciting Commissions
• Get paid 35% surcharge on the hourly rate from 7pm -6am (according to the shift scheduled coverage)
• Private medical insurance
• Be part of an international environment supporting global Account Management and working with our customers through dynamic rotating schedules between 5:00 PM – 2:00 AM and 3:00 AM – 12:00 PM.
• We take care of you at supporting your comfort and safety, as we provide transportation during the following schedules:
• Home pick-up service prior early shifts starting at 3:00 AM
• Continuous training and mentoring
• Opportunity to work with a leading global IT company