Senior Account Director

• We are also the company behind Nomad (nomadesim.com), one of the world’s leading travel eSIM solutions. Nomad gives travellers fast, affordable mobile data in 200+ destinations worldwide, all through a seamless iOS, Android, or web experience
• LotusFlare’s momentum continues to accelerate. We recently announced a strategic partnership and equity investment from Ericsson, further strengthening our market position and global reach
• To support our growth, we are seeking an experienced Senior Account Director to lead a key EMEA account
• Own the overall account relationship for a strategic Communications Service Provider (CSP) account, driving long‑term growth, customer satisfaction, and business outcomes
• Develop and execute a multi‑year account growth strategy, identifying opportunities to expand LotusFlare’s footprint through new products, business units, and use cases
• Build and maintain trusted relationships with senior customer executives and key stakeholders across business, technology, procurement, and operations
• Lead the end‑to‑end commercial lifecycle for account opportunities, including opportunity identification, qualification, solution positioning, commercial negotiations, contracting, and closure
• Partner with Delivery, Product, and Engineering teams to ensure successful solution delivery, customer adoption, and ongoing value realization
• Act as the primary commercial escalation point for the customer, proactively managing risks, resolving issues, and ensuring executive alignment
• Collaborate with Product Management to communicate customer feedback, influence product roadmap priorities, and identify opportunities for innovation
• Partner with Legal, Finance, and Commercial teams to manage contract renewals, amendments, Statements of Work (SOWs), Change Requests (CRs), Purchase Orders, and commercial governance
• Maintain accurate account forecasts, opportunity pipelines, and revenue projections through disciplined CRM management

Benefits

• Paid lunch
• Yearly bonus
• Company stock options
• Training and workshops
• Truly flexible working hours

• At least 5 years of experience selling or managing telecom BSS, digital commerce, or OSS/BSS software platforms
• Demonstrated success managing and scaling strategic enterprise accounts, with a track record of driving revenue growth through cross-sell, upsell, and long‑term customer partnerships
• Strong cross‑functional leadership skills with experience coordinating Sales Engineering, Product Management, Delivery, Customer Success, Marketing, Legal, and Finance teams
• Ability to understand customer business objectives and align LotusFlare’s platform capabilities and product roadmap to deliver measurable business value
• Proven ability to engage and influence executive stakeholders while navigating complex customer organizations
• Highly organized, commercially driven, and able to operate independently while managing multiple strategic initiatives within a complex enterprise account
• Excellent presentation, communication, and executive engagement skills, including the ability to lead business reviews, executive workshops, product demonstrations, and RFP/RFI responses where required
• Experience working with one or more major EMEA telecom operators
• Experience leading commercial negotiations, contract renewals, pricing discussions, and enterprise software agreements
• 10+ years of experience in enterprise account management, sales, business development, or consulting within the telecommunications software industry
• Strong understanding of the EMEA telecommunications market and the commercial and operational challenges faced by Communications Service Providers

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