Import Ocean Coordinator

Description

The Import Coordinator is responsible for the day-to-day tasks involved with customer service and communications with our clients, origin offices, agents, and vendors to achieve our ultimate goal – customer satisfaction.

Application Deadline: 31 August 2026

Department: Operations Import

Location: Montreal

Key Responsibilities

• Monitor and action daily emails from origin offices, agents, clients, and vendors.
• Monitor EManifest close messages for acceptance and immediately notify origin of any errors or exceptions.
• Ensure warehouses are notified and provided with all correct required documentation, EDI transmissions, and container pickup numbers for all containers and/or coloads.
• Check OS&D offload reports and photos received from warehouses for cargo damages and/or overages and/or shortages and notify origin with discrepancies.

Skills, Knowledge and Expertise

• Superior Customer Service aptitude, detailed oriented, multi-tasker, and ability to adapt to a fast paced environment.
• Bilingual English/French
• Minimum 3 years experience from freight forwarding or NVOCC consolidator environment.
• Knowledge of customs regulations and understanding of Incoterms
• Knowledge of EManifest regulations
• Full computer literacy including ability to work with Microsoft Outlook, Word, Excel and Teams

Benefits

Benefits include Group Insurance covering Health, Dental, Life, AD&D, LTD and Critical Care Insurance, HSA and Wellness account coverage after 90 days. We also offer a RRSP and a matching DPSP plan after 12 months of uninterrupted service.

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