Customer Service Consultant

Customer Service Consultant

We are seeking a communicative individual with high personal culture who, thanks to their empathy and patience, can foster positive relationships with customers. The ideal candidate is a proactive team player who is eager to develop and can react quickly to user needs in a dynamic work environment.

Role & Team

You will be part of a team dedicated to ensuring the highest quality of service for our users, supporting them in their daily use of the platform, and solving reported technical problems. Together, we take care of customer education and pass their suggestions to product departments to have a real impact on the development of our solutions. On Wednesdays and Thursdays, we work together from the office, and the rest of the week you have the option of remote or on‑site work.

What will you be doing:

• providing professional and comprehensive service to Polish and foreign customers in accordance with company standards
• handling customer service via phone, email, and chat
• processing complaints as well as supporting and educating customers about new features on the platform
• solving users’ technical problems and, if necessary, transferring them to the appropriate department and monitoring their implementation status
• ongoing development of competencies regarding platform functionality
• passing customer suggestions regarding the platform to product teams

We are looking for someone Who:

• Has experience in customer service, preferably gained in a call center or an environment where dealing with demanding clients is a daily reality
• Feels confident in written communication – customer contact also takes place via email, so the ability to write correct, clear, and polite messages is essential
• Has a customer‑centric approach, easily builds relationships, and can remain calm and professional even in challenging situations. We value openness, strong communication skills, proactivity, teamwork, and a desire for continuous growth
• Speaks English at a minimum B1 level. On a daily basis, we work mainly with Polish‑speaking clients; however, English is our system language, and some client tickets are also submitted in English.

Growth opportunities:

• Collaboration in a team that encourages experimentation and innovation, providing opportunities to contribute your ideas and solutions – with us, you have a real impact on the development of projects, our products, and services.
• Team budgets for specialized training and courses tailored to your needs.
• Development of skills with cutting‑edge AI tools as our company invests in modern technologies and continuously improves internal processes, empowering you to stay ahead in the tech industry.

Benefits:

• Private LuxMed healthcare, free preventive check‑ups
• Comfort work setup: company funding for upgrading your home workstation
• International workation trips & team‑building events
• Family trips to a private lakeside resort
• Sport & fun: MultisportCard & company sport groups – yoga, basketball, crossfit and more. You can even start your own group!
• Subsidized English lessons with a native speaker
• Life insurance with UNIQA
• Office perks: awesome breakfasts, flexible working hours, spine‑relieving massages

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