Manager, Field Operations

Lead Security Operations. Build Client Relationships. Make an Impact.

Commissionaires Ottawa is looking for an experienced security operations leader to oversee a diverse portfolio of client contracts throughout the Gatineau region.

If you've successfully managed security operations, led supervisors, built strong client relationships, and understand what it takes to deliver exceptional service in a unionized environment, we'd like to hear from you.

This is an opportunity to join one of Canada's most respected security organizations and play a key role in shaping operational excellence while supporting business growth.

About the Role

As a Manager of Field Operations, you'll be responsible for the overall performance of multiple security contracts, ensuring exceptional service delivery while leading a team of supervisors and security professionals.

You’ll work closely with clients, identify new business opportunities, support operational improvements, and ensure contracts consistently exceed expectations.

This role is ideal for someone who enjoys balancing operational leadership, client management and business development.

More Than an Operations Role

We're looking for more than someone who can maintain contracts—we're looking for someone who wants to make a meaningful impact.

In this role, you'll have the opportunity to:

• Build trusted relationships with clients by proactively identifying concerns, strengthening partnerships and enhancing service delivery.
• Develop and mentor supervisors, creating a culture of accountability, leadership and continuous improvement.
• Anticipate operational and staffing challenges through planning and collaboration, helping to reduce reactive decision-making.
• Improve employee engagement and retention by fostering a positive work environment and supporting frontline leaders.
• Partner closely with Human Resources on recruitment, workforce planning, employee relations and succession planning.
• Support business growth by identifying opportunities to expand services, strengthen existing partnerships and contribute to new business initiatives.

What You’ll Be Responsible For

Operational Leadership

• Lead the day-to-day operations of multiple security contracts.
• Coach, mentor and develop a team of supervisors, building leadership capability through regular feedback, performance coaching, succession planning and professional development.
• Ensure operational readiness across all assigned sites.
• Resolve operational challenges quickly and effectively.
• Monitor staffing levels and operational performance.

Client Relationship Management

• Build strong, trusted relationships with clients.
• Conduct regular site visits.
• Ensure contract compliance and service excellence.
• Respond to client concerns and implement solutions.
• Identify opportunities to enhance service delivery.

Business Growth

• Identify opportunities for new business.
• Support contract renewals and proposal development.
• Assist with client presentations and negotiations.
• Promote Commissionaires' security services throughout the region.

Leadership

• Lead employee performance, engagement and retention initiatives, creating a culture where employees feel supported, recognized and accountable.
• Conduct workplace investigations when required.

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