Home Care Manager - Weeks Homes

New Home Service and Warranty Manager

• At Weeks Homes we’re transforming the South Australian home-building experience
• Manage the team that delivers post construction care to our valued client
• Discounts on gym memberships, home appliances, energy, health insurance and more

At Weeks, we’ve been building beautiful homes for South Australians for over 30 years. Every one of these spaces is unique and forms a place where people and families come together to make memories that will last a lifetime. We believe that by helping to bring these spaces to life is one of the most important jobs of all.

Our company culture is focussed on safety, innovation, and quality.

We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1300 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home building group.

Building new homes and better futures for Australians is a true honour and so rewarding. Here are some other rewards and benefits we offer our employees.

Our perks and benefits

We believe that our employee community is a key strength of our organisation, and we aim to attract the best talent to achieve our strategic goal of being Australia’s leading residential builder and employer of choice in our sector. We are committed to taking care of our employees, that’s why we offer a bundle of benefits:

• Discount on building a home with any of our building brands (after qualifying period)
• Income protection insurance– 100% funded by NEX. Covers up to 2 years at 75% of base salary in case of illness or injury
• Purchased leave – opportunity to apply for up to 2 weeks extra leave each year
• Paid Parental leave - 12 weeks for the primary carer and 4 weeks for secondary carer (we’re proud to be industry leading with this benefit!)
• Employee discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, health insurance and more
• AIA Vitality health and wellbeing program
• A genuine focus on diversity and inclusion (we’re proud of our Women in Construction Program and annual Building Inclusivity Awards)
• Employee assistance program to support your mental, financial and physical wellbeing
• A huge catalogue of online learning and ongoing professional development programs
• NAWIC and HIA corporate membership
• Attractive remuneration
• And so much more!

About the opportunity:

The New Home Service and Warranty Manager is part of the Weeks Homes Home Care team and reports to the State Building Manager. The key focus of this role is to manage the workflow for service and maintenance works within the warranty period, ensuring all post-handover activities are managed in line with the agreed contract specifications. More specifically, you will:

• Manage the maintenance workflows, ensuring inspections, repairs and sign-offs are completed within required timeframes.
• Monitor maintenance job performance, budgets and outcomes to support efficient delivery and cost control.
• Prepare monthly reports on upcoming inspections, active maintenance and warranty jobs, forecast completions, and overall maintenance trends.
• Track and report supplier and trade partner performance, identifying recurring issues and opportunities for improvement.
• Manage maintenance requirements for display homes and office facilities, ensuring presentation and quality standards are consistently maintained.
• Coordinate emergency maintenance coverage during business closure periods, ensuring appropriate support contacts are available when required.

About you:

You will share a passion for our purpose and be aligned to our core values; better together, be accountable, people matter and think bigger. In addition, you will have:

• Experience in a Residential Construction and/or Maintenance Supervisor role.
• Proven leadership experience, guiding teams within residential construction
• Strong customer service and relationship management skills.
• he ability to effectively manage competing tasks and achieve outcomes in a fast-paced environment.
• A sound understanding of residential building contracts and warranty obligations.
• Knowledge of the Domestic Building Contracts Act and implied warranty requirements.
• Excellent communication, problem-solving, and organisational skills, with a proactive and solution-focused approach.
• Full driver’s license to travel to job sites as required

We are keen to improve female (and other marginalised groups) representation in our workplaces. If this role appeals to you but you don’t feel you tick every box, we encourage you to still apply. We’d love to have a chat with you about your career goals.

Interested?

The appointment of successful applicants will be subject to satisfactory employment screening and depending on the inherent requirements of the role, may involve the completion of a National Police Check and a pre-employment medical.

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