Client Servicing Executive

Job Title: Client Servicing Executive

Location: New Delhi

Experience: Minimum 2 Years (Advertising/Marketing Agency Experience Preferred)

About Kaps Advertising

Kaps Advertising is a 360° integrated marketing and communications agency with over 37 years of experience building brands across creative, digital, media, experiential, and technology. We are looking for passionate individuals who thrive in a fast-paced agency environment and enjoy building strong client relationships while delivering exceptional work.

Role Overview

As a Client Servicing Executive, you will be the primary point of contact between clients and internal teams. You will manage projects from brief to execution, ensuring timely delivery, high-quality output, and seamless communication across departments.

Key Responsibilities

• Manage day-to-day communication with assigned clients.
• Understand client objectives and translate them into clear internal briefs.
• Coordinate with Creative, Copy, Digital, Production, and Media teams to ensure timely execution.
• Track multiple projects simultaneously while maintaining deadlines and quality standards.
• Prepare presentations, proposals, meeting notes, and status reports.
• Conduct regular follow-ups with internal teams to ensure project progress.
• Build strong client relationships through proactive communication and problem-solving.
• Identify opportunities to upsell additional services to existing clients.
• Ensure all deliverables meet client expectations and agency quality standards.
• Assist in campaign planning, execution, and post-campaign reporting.

Skills & Qualifications

• Minimum 2 years of experience in an advertising, branding, digital, or marketing agency.
• Excellent verbal and written communication skills.
• Strong project management and multitasking abilities.
• Ability to work under pressure and manage multiple deadlines.
• Good presentation and client management skills.
• Proficiency in Microsoft Office and Google Workspace.
• Experience with project management tools (Monday.com, Asana, ClickUp, etc.) is an added advantage.

What We're Looking For

• Strong ownership mindset.
• Excellent attention to detail.
• Positive attitude and solution-oriented thinking.
• Ability to collaborate across cross-functional teams.
• Passion for branding, advertising, and marketing.
• Someone who enjoys working in a fast-moving, creative environment.

Why Join Kaps?

• Work with leading national and international brands.
• Exposure to integrated marketing campaigns across multiple industries.
• Collaborative, creative, and growth-oriented work culture.
• Opportunities for learning, ownership, and career advancement.
• Performance-driven environment where ideas are valued.