Ticket Office Agent - (Arroios)

Sou uma empresa: FRS PORTUGAL, UNIPESSOAL LDA Guest Experience & Sales Agent ?? Do you enjoy engaging with people and turning every customer interaction into a sales opportunity? We are looking for a proactive, energetic, and results-driven Guest Experience & Sales Agent to join our team.

More than simply selling tickets, you'll play a key role in understanding customer needs, recommending the best options, and creating outstanding experiences that drive customer satisfaction and business growth. If you thrive in a customer-facing environment, have a strong commercial mindset, and enjoy exceeding expectations, we'd love to hear from you. What You'll Do Proactively engage with customers, identifying their needs and preferences; Recommend the most suitable products and ticket options to maximize customer value; Identify upselling and cross-selling opportunities to drive revenue growth; Deliver exceptional customer experience through personalized and consultative service; Process ticket sales accurately and efficiently using the ticketing system; Handle payments through approved payment methods; Manage cash operations, including opening, balancing, and closing procedures; Provide information on schedules, fares, and access points; Resolve customer queries and escalate issues when required; Maintain a professional, welcoming, and organized work environment.

What We're Looking For Skills & Experience Bachelor's degree (mandatory); Previous experience in sales, tourism , retail, hospitality, customer service, or similar customer-facing roles; Strong command of English (mandatory); Additional language skills are an advantage; Experience with cash handling, and payment processing is a plus. Personal Attributes Passion for sales and customer engagement; Strong communication and interpersonal skills; Commercial mindset with a focus on achieving results; Ability to uncover customer needs and convert opportunities into sales; Proactive, confident, and self-motivated attitude; Strong problem-solving skills and attention to detail; Ability to work effectively in a fast-paced environment and as part of a team. What We Offer ?

A dynamic and growing work environment ? Initial training and ongoing development ? Opportunity to build valuable experience in customer engagement and sales ?Competitive fixed salary ?

Performance-based bonus scheme ? Fixed-term employment contract (minimum 6 months) Join Our Team We are not looking for someone who simply processes transactions. We are looking for someone who a Requisitos : Inglês Fluente