Customer Support Representative

Schedule Requirements

Candidates must be comfortable working 5 days a week, on a flexible shift of 9 hours, between 5am to 5pm PDT/PST

About the Role

We're looking for customer-focused professionals who are passionate about delivering exceptional support across multiple languages. If you have strong communication skills, enjoy helping people, and are comfortable working in a fast-paced environment, we'd love to hear from you.

In this role, you'll primarily support English-speaking customers while also assisting customers in your secondary language when needed. You'll be part of an international team serving U.S.-based customers.

What You’ll Do

• Handle inbound and outbound customer calls professionally.
• Deliver exceptional customer service while resolving customer inquiries and concerns.
• Accurately document customer interactions and case details.
• Navigate multiple systems and applications while speaking with customers.
• Primarily support English-speaking customers.
• Assist customers in your assigned secondary language when required.
• Follow established workflows, scripts, and client procedures.
• Demonstrate empathy, professionalism, and strong problem‑solving skills during every interaction.

What We’re Looking For

• Candidates based in Lima. (No negotiable)
• Mandatory: Fluency in Spoken English & Spanish
• 1‑2 years of experience in customer service, call center, or phone support.
• Strong communication, interpersonal, and active listening skills.
• Comfortable working in a fast‑paced, phone‑based environment.
• Reliable high‑speed internet connection and a professional home workspace.

Work Schedule

• Full‑time position (40 hours per week – 5 days a week).
• Must be flexible to work rotating shifts based on U.S. time zones (CST, EST, and PST).
• Shifts are scheduled across Monday through Friday to provide 24‑hour customer coverage.
• Availability for occasional weekend shifts is considered a strong advantage.

You’ll Be Successful If You

• Communicate clearly and stay calm and professional under pressure.
• Are comfortable handling back‑to‑back phone calls.
• Can multitask efficiently while maintaining attention to detail.
• Enjoy helping customers and solving problems.

Equal Opportunity Employer Statement

Edge is proud to be an equal‑opportunity employer. We are committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other legally protected basis.

#J-18808-Ljbffr