Sales Knowledge Manager

About The Role

Our Sales team powers customer growth around the world. From prospecting to acquisition and activation, they own their market segments, solve complex problems, and help more customers discover the value of Revolut with a sharp, solution-oriented approach.

We’re looking for a motivated Sales Knowledge Manager to equip team members with the skills and tools they need to provide outstanding value to customers. Your specific responsibilities will be tailored to your area of expertise so you can empower our sales professionals and contribute to our team’s success in the best way possible.

What You’ll Be Doing

• Architecting and scaling a high‑impact knowledge management framework that transforms how our Sales department accesses critical information
• Managing the end‑to‑end lifecycle of the sales knowledge base to ensure that playbooks and market intelligence are discoverable, accurate, and actionable
• Enforcing global content standards and style guides to ensure consistency, accuracy, and professional sales‑ready quality across internal knowledge assets
• Facilitating low‑friction communication channels, such as AI agent‑based information discovery and searchable integrations, to optimise how knowledge is delivered
• Consulting with Sales and Product team leadership as a strategic partner to identify critical knowledge gaps and bridge them with high‑quality content
• Analyzing content engagement metrics and search data to prove the ROI of initiatives and continuously refine the resource library

What You’ll Need

• 3+ years of experience in sales enablement, knowledge management, or internal communications within a fast‑paced B2B or tech environment
• Expertise in designing scalable information architectures, specifically using taxonomies and metadata schemas, to ensure intuitive navigation for global, cross‑functional teams
• Advanced proficiency with content management systems (CMS), and a deep understanding of how to optimise information architecture for searchability
• Fluency in English with excellent verbal and written communication skills
• The ability to translate complex technical updates into persuasive, sales‑ready messaging
• Impeccable attention to detail and a proven aptitude for systematic organisation, categorisation, and maintaining rigorous data hygiene
• Extensive experience managing the content lifecycle, with a focus on preventing ‘content debt’ and enforcing archiving and sunsetting protocols
• Great project management skills to juggle multiple high‑priority workstreams and manage complex projects without losing sight of the strategic goal
• Solid collaborative skills to build trust across the organisation
• Familiarity with knowledge organisation tools, specifically Google and Atlassian suites

Nice to Have

• A proven track record of running a knowledge management service supported by a matrix organisation
• Experience structuring atomic content and metadata specifically for large language models (LLMs) or AI‑powered internal search discovery
• The ability to interpret search‑intent data and search‑failure reports to identify critical content gaps and prioritise the knowledge roadmap

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