What You Will Do
gather, analyze and document business and functional requirements in collaboration with stakeholders across ITSM, CSM, CMDB/CSDM, IRM/GRC and HRSD
run workshops to understand current-state processes, pain points, dependencies and future-state needs
translate business requirements into user stories, acceptance criteria, process flows and supporting documentation
support the transformation of processes from legacy tools and practices into the ServiceNow platform
perform OOTB fit-gap analysis and challenge unnecessary customization early
identify opportunities to standardize, simplify, redesign, phase or retire processes
work closely with the Product Owner on backlog refinement and scope clarification
work closely with the Platform Architect to ensure requirements align with the target-state design and platform guardrails and do not introduce unnecessary customization
support testing and UAT by preparing scenarios, clarifying defects and validating business outcomes
maintain documentation including traceability, assumptions, decisions and current-state and future-state process maps What You Bring
3-5 years of experience as a Business Analyst or in a similar role
2-3 years of experience working on ServiceNow implementations or ServiceNow-enabled transformations, with solid understanding and hands-on experience with ITSM
experience across several domains such as CSM, IRM / GRC, CMDB / CSDM - a strong plus
strong experience in requirements gathering, process analysis, user story writing and functional documentation within SDLC environments
experience documenting current-state and future-state processes
experience supporting UAT and business validation
experience in greenfield platform implementations or transformation programs
experience working in cross-functional environments and with platform governance and organizational change management (OCM)
strong business analysis and process mapping skills
good understanding of ServiceNow platform concepts and workflow-based solutions
ability to translate ambiguous demand into clear, structured requirements
strong stakeholder management and workshop facilitation skills
clear written and verbal communication
ability to work across business, product, architecture and delivery teams
ServiceNow CSA - preferred
ITIL Foundation - preferred
experience with tools such as Jira, Azure DevOps, Confluence, Visio or Lucidchart - preferred
If you have any questions,
check out our or call Agnieszka Leputa at +48 538 562 645
. For this vacancy we only accept direct applications. Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.
What We Offer
Flexible Work Models
We trust our employees and offer a work environment that is well-balanced, productive and fosters success.
Personal Development
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.
Agile Working Methods
Whether through scrum or design thinking,
we solve exciting tasks together in teams.