Responsibilities:
Manage the full order cycle including entry, validation, release of blocked orders, and application of commercial policies regarding discounts and pricing.Serve as the primary point of contact for dedicated retail and wholesale customers, resolving inquiries regarding prices, invoices, and complaints.Liaise with Logistics Service Providers (LSP) to monitor deliveries and ensure timely distribution of products.Oversee credit collection activities for assigned accounts, including monitoring payments and verifying compliance with payment plans.Contribute to Order to Cash (O2C) process optimization and integration efforts to enhance efficiency and customer satisfaction.What You Need to Succeed (minimum qualifications):
High School Diploma / GED with equivalent level of experience or Bachelor’s DegreeA minimum of experience in Customer Service, Order Management, or a related fieldFluent in Italian and English with solid proficiency in SAP (S4H) and Microsoft OfficeWhat will give you a competitive edge (preferred qualifications):
Demonstrated ability to build strong professional networks and relationshipsStrong results-oriented mindset with a focus on problem-solvingFlexibility to adapt to working hours during peak periods, such as month-end closingExperience working in a shared service center environmentAdditional Information:
Location: Warsaw, Poland
Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment.
If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!
Elanco Benefits and Perks:
We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:
Career at one of the leading global animal healthcare companiesOffice located in the center of Warsaw (Rondo Daszynskiego)Extra days offFlexible working hoursSports cards (Multisport), private medical care, life insuranceEmployee Referral ProgramAnimal-Friendly officeTheatre tickets discountsLanguage learning platform.