Customer Support Specialist Lisbon - Hybrid / Onsite

Customer Support Specialist (German Speaking) L...

We are looking for a German-speaking Customer Support Specialist to join an international customer service team supporting end‑users of a leading telecommunications service provider.

In this role, you will assist customers across multiple channels, providing guidance on subscriptions, billing inquiries, and basic technical troubleshooting while delivering a high‑quality customer experience.

Key Responsibilities

• Handle incoming customer interactions via phone and/or digital channels
• Answer questions related to subscriptions, billing, and service usage
• Provide basic technical support and troubleshooting
• Offer clear, accurate, and customer‑focused solutions
• Ensure customer satisfaction on every interaction
• Follow internal procedures and quality guidelines

Candidate Profile

Native or near‑native German (C2 level required)

No previous customer support experience required

Strong communication and problem‑solving skills

Customer‑oriented mindset and ability to work in a fast‑paced environment

Willingness to work rotating shifts and on‑site

Meal Allowance: €7,63 per working day

Health Insurance: Since day 1 (but need to pay a monthly amount) it's free after 6 months of contract.

Location

Hybrid /On‑site – Lisbon, Portugal

If you're ready to take the next step in your customer support career and work in a fast‑paced, customer‑focused environment, we'd love to hear from you. Apply now and join an international team in Aveiro.

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