Customer Service Representative

Overview

Job Description: At Huntsman, we are looking for a positive and energetic Customer Service Representative to support B2B customers in line with our business and supply chain processes. In this role, you will take full ownership of Order-to-Cash performance while ensuring service level compliance. You will join our international EAME Customer Service team, managing daily customer interactions across order management, logistics coordination, and post-delivery support.

Reporting to the Customer Service Team Leader, you will oversee the full sales order lifecycle - from order entry and coordination to delivery, invoicing, and follow-up, while developing your customer service and supply chain expertise in a dynamic environment.

Responsibilities

• Act as the main contact for EAME customers, ensuring timely and professional communication
• Build strong relationships with customers and internal stakeholders
• Provide proactive updates and follow-ups on orders and deliveries
• Manage the end-to-end order-to-delivery process in SAP, ensuring data accuracy
• Coordinate with supply chain and logistics to ensure timely deliveries
• Handle required documentation (including customs and export)
• Identify and resolve order, delivery, and documentation issues
• Ensure early detection and resolution of deviations to maintain OTIF performance
• Manage VMI/consignment processes and related financial settlements
• Promote digital tools (e.g. customer portal) to improve efficiency
• Support continuous improvement initiatives
• Manage and follow up on customer complaints and claims

Qualifications

• Bachelor’s degree in Communications, Logistics, Marketing, Finance, or a related field
• Experience in export operations, customer service, or international order processing; experience with non-EU and Arabic-speaking markets is a strong advantage
• Familiarity with Order-to-Cash processes and concepts such as Incoterms and various payment methods
• Solid knowledge of SAP and Excel
• Flexibility to support diverse markets, with a focus on export activities across Africa, the Middle East, Ukraine, and other regions
• Excellent communication and stakeholder management skills, with the ability to build strong relationships and influence others
• Strong problem-solving skills, attention to detail, and a service-oriented mindset
• Proactive team player with the ability to work independently
• Resilient under pressure, with the ability to manage multiple priorities with high accuracy
• Strong cultural awareness when working with international customers