Account director

About the Role

As an Account Director, you’ll own the relationship portfolio of one of our biggest, high-profile clients, ensuring long-term success, exceptional service delivery, and profitable growth. You will understand the opportunity and value of technology to clients, directing teams, projects, and deliverables in line with a future-facing, AI-enabled offering that impacts the end-to-end delivery process. We are looking for someone who is passionate about seeking new opportunities to create impactful work.

Responsibilities

• Own and grow key client relationships as a senior point of contact and trusted advisor.
• Develop long-term relationship strategies aligned with client growth ambitions.
• Identify and pursue commercial opportunities, ensuring healthy revenue and profitability.
• Oversee the delivery of multiple, complex scopes of work, ensuring projects are on time, on budget, and of the highest quality.
• Translate client needs into clear briefs and scopes, balancing client value with business objectives.
• Resolve complex client concerns and manage escalations professionally.
• Partner with creative, operations, and finance teams to align client priorities with business capabilities.
• Provide strategic insights, reports, and recommendations to inform client decisions and internal planning.
• Lead and mentor Account Managers and Executives, fostering a culture of collaboration and commercial focus.

About You

The essentials:

• Language Skills: Professional-level fluency in Dutch and English (both written and spoken) is required for managing this specific portfolio.
• Client Leadership: Proven success in managing and growing high-value client relationships at a senior level.
• Commercial Acumen: Strong ability to identify and convert revenue opportunities while ensuring profitability.
• Operational Expertise: Skilled in scoping, budgeting, and delivering large, multi-market projects.
• Team Management: Experience in developing and mentoring high-performing account teams.
• Client-Obsessed: A deep curiosity for client businesses and a drive to deliver measurable growth.
• Strategic & Insightful: Ability to use data and market trends to shape account strategy and unlock opportunities.
• Collaborative Leader: Ability to inspire cross-functional teams to deliver a seamless, best-in-class client experience.
• Comfortable with difficult but collaborative conversations both internally and externally.

Not a must, but a plus:

• Previous experience working within a fast-paced Marketing Services or Client Success environment.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve.

We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

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