Team Lead for IT Service Management – Learning (m/f/d)

Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.

Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like Finances, Business Administration, Human Resources, Procurement, Sales and After-Sales.

In our GBS Western Europe and Africa Hub we are already more than 1500 connected people, from over 50 different nationalities spread across 14 countries. If you value diversity and innovation, you’ll feel right at home here!

Your mission will be

• Lead the Service Management and Architecture operations for the ELSA learning technology stack;
• Manage demand intake for architectural and technical changes, incidents, enhancements, and projects, including offer management;
• Plan and execute architecture and technical upgrades, changes, and transformation projects;
• Oversee the technical setup, maintenance, and continuous optimization of the defined architecture landscape;
• Manage operational relationships with internal customers, external vendors, and service providers;
• Take ownership of budget planning and tracking, audit management, and process establishment/improvement;
• Build, scale, lead, and develop global teams in a dynamic ramp-up environment;
• Ensure high service quality, operational stability, and continuous improvement across the Learning IT ecosystem.

We are looking for someone with

• Strong experience and understanding of Learning IT environments and learning technology ecosystems;
• 5–10 years of experience in IT Service Management, including Incident, Problem, and Change Management;
• Approximately 10 years of experience in operational Architecture Management;
• At least 5 years of leadership experience managing global and cross-functional teams;
• 5–10 years of Project Management experience, including successful delivery within scope, timeline, and budget;
• Strong understanding of budget planning and financial management;
• Proven ability to work effectively in a fast-paced ramp-up or transformation environment with a hands-on, solution-oriented mindset;
• Excellent communication skills in English (mandatory); German language skills are considered a strong advantage;
• Strong stakeholder management and collaboration skills across international teams and vendors.

What We Offer

The benefits will be presented on a later stage of the recruitment process, according to the hiring location.

Siemens is deeply committed to fostering a diverse and inclusive environment. We are proud to be an equal opportunity employer and strongly encourage applications from a wide array of talented individuals!

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