FT Custom Framing Department Manager

Store: OTTAWA-TRAIN YARDS, ON Build customer relationships while creating a memorable framing solution for their art. Help customers shop our store and be able to find what they’re looking for. Provide a safe, clean and clutter-free environment.

Major Activities Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements; execute company policies and standards. Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating custom framing solutions. Deliver sales and production results.

Act in a lead capacity in the absence of the Framing Manager. Be a resource to assist and train other team members. Support and assist the Framing Manager in driving KPI achievement.

Complete framing orders with a high degree of quality and on time. Maintain the ready-made frame department and other assigned areas, including SISO and directed replenishment. Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer.

Provide a fast and friendly check‑out experience while adhering to cash handling standards. Follow SOPs and company programs. Support shrink and safety programs.

Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others. Participate in truck unload and stocking processes to ensure truck standards are followed and completed within budget. Operate cash register and execute cash handling to standards.

Acknowledge customers, help locate products and provide solutions. Engage customers on benefits of Rewards and complete enrollments. Educate customer on Voice of Customer (VOC) survey.

Assist with omni‑channel processes. Other Duties As Assigned No additional duties specified. Minimum Type of Experience Required Basic computer skills and basic measuring skills.

Ability to operate the framing equipment and glass cutter. Preferred Experience Retail experience. Experience selling products and/or services to customers.

Physical Requirements Regular bending, lifting, carrying, reaching and stretching. Ability to move throughout the store. Ability to remain standing for long periods of time.

Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment. If you need help performing these functions, please contact your supervisor so that we may engage in the interactive process and find a reasonable accommodation. Work Environment Public retail store setting with climate‑controlled public areas; some stock rooms may not be climate‑controlled; some outdoor work may be required for retrieving shopping carts or unloading trucks.

Frame shop contains glass cutter and heat press. Work hours include nights, weekends and early mornings. Total Base Pay Range $18.10 – $21.05 per hour.

Equal Opportunity Employer Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. #J-18808-Ljbffr