Senior Business Analyst (Richmond)

The Opportunity Reporting to the IT Manager – Business Engagement, the Senior Business Analyst is responsible for implementing technology solutions to the business in a cost‑effective way by determining the requirements of a project or user request, and communicating effectively with stakeholders, facilitators and business users to obtain their endorsement. The Senior Business Analyst will conduct/steer system test and user acceptance test, support the implementation and conduct post‑implementation review. You Will Work with business users to understand their business problems and translate that knowledge into a technical solution.

Document workflows and results of business analysis in the System Requirement Specification (SRS) and obtain sign‑off from business users. Demonstrate fluency in business processes and process differentiation. Analyze and synthesize business requirements, recognizing patterns and conceptualizing processes.

Prepare test plan and test cases for User Acceptance Tests and End‑To‑End tests, and if applicable coordinate and execute the tests. Prepare training and user manual. Facilitate the implementation of recent system/service through training sessions, demos, development of appropriate documentation, and on‑site system operation support where necessary.

Conduct post‑implementation review with internal and external parties to identify areas of improvement for immediate or subsequent enhancement. Assist in routine system audits that include data reliability and integrity checks as well as security control adequacy review of major computer applications, as assigned by IT management. Manage relationships and expectations with business users by developing a communication process to keep others up‑to‑date on project results.

A Bachelor’s Degree in Computer Science, Information Technology, Business Analysis, or other related disciplines. You Should Have / Be Possess 5 years or more experience in analyzing and documenting complex business processes, sound knowledge in business application systems or related field, and experience in supermarket business operation is a definite advantage. Good presentation and communication skills; possess highly systematic & analytical problem‑solving ability; ability to plan, organize and document complex system design activities and to configure systems to be consistent with company policies/procedures.

Service‑oriented with good interpersonal and customer relations skills. Demonstrate initiative, flexibility and responsiveness in completing tasks. Certification such as Business Analysis, Project Management or other designation relating to the application of IT in business operation/management is an asset.

Must be fluent in spoken and written English. Knowledge in Chinese (Cantonese & or Mandarin) is an asset. Benefits Performance bonuses.

Extended health/dental/vision care. Retirement benefit. Life/AD&D; insurance.

Paid vacation, sick, marriage, bereavement leaves. 10% in‑store staff purchase discount. Subsidized staff meal. Shift 5‑day work week (Monday to Friday), 9:00am – 5:30pm (Actual working hours may vary slightly by department, depending on operational needs).

Safety Statement Safety continues to be T&T; Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible. T&T; Supermarket is an Equal Opportunity Employer.

We do not discriminate based on race, religion, color, national origin, gender, gender identity, age, veteran status, non‑disqualifying physical or mental disability, or any other applicable characteristics protected by law. Work Location In person. #J-18808-Ljbffr