Support Analyst - IT Helpdesk

East Dunbartonshire Council is seeking a motivated and customer-focused ICT Support Analyst to join our ICT Support Team. This is an excellent opportunity to play a key role in delivering high-quality ICT services across the organisation. Working within a collaborative and supportive team environment, you will provide technical expertise and customer support while contributing to the continuous improvement of ICT services and solutions. As an ICT Support Analyst, you will operate in a fast-paced environment, working independently while sharing knowledge, skills and best practices with colleagues. The team follows ITIL principles to ensure the consistent delivery of effective and efficient ICT services. The role is highly customer-focused and involves building positive working relationships with users, colleagues and third-party suppliers. You will be responsible for delivering first- and second-line ICT and multimedia support, resolving incidents and service requests, and ensuring service levels are achieved in line with agreed SLAs. You will have the opportunity to support and develop your expertise across a diverse range of technologies, including: Microsoft Windows 11 and Windows Server 2022/2025 Active Directory and Microsoft Endpoint Manager (MEM) Microsoft Intune Mobile Device Management Windows, Apple and Chromebook devices The successful candidate will be flexible to work within the ICT Support and larger ICT Services team whilst contributing to the overall success of the Council. For an informal discussion on this post, please contact Tejinder Singh Lota, ICT Support Leader on 07468 351 575 or email tejinder.Equalities monitoring will be conducted to ensure a fair and equitable process with screening being carried out to anonymise sensitive information such as age, gender and disability. • We will encourage and welcome applications from applicants under the disability symbol.

Where the essential criteria are met an interview will be offered to those applying under the disability symbol. • We will advise you if you have been successful or unsuccessful at the interview stage as soon as practically possible. Website