Performance Optimisation Analyst

Performance Analyst This is a great job for someone who loves turning data into meaningful insight and wants to influence how a leading roadside assistance business performs. You might be an experienced analyst, or ready for your next step in a role where your recommendations can make a real impact across operations. A bit about the job You’ll join Green Flag’s Performance Optimisation & Change team, helping us use data to improve how we support our customers when they need us most.

You’ll analyse operational performance, identify opportunities for improvement, and turn complex data into clear recommendations. Working with operational leaders and stakeholders across the business, you’ll help shape decisions that improve service, efficiency, and customer outcomes. You’ll be accountable for delivering accurate reporting, actionable insight, and performance analysis that supports business planning and continuous improvement.

Skills and experience we’re looking for Strong analytical skills with the ability to identify trends, risks, opportunities, and meaningful insight from data. Advanced Microsoft Excel skills and experience producing reports and performance analysis. Ability to analyse and explain complex data in a simple, clear, and engaging way for different audiences.

Strong stakeholder management skills and the ability to build effective working relationships. Experience using reporting or data visualisation tools, such as Power BI or Tableau, would be beneficial. What you’ll get for this role Competitive salary (depending on location, skills, experience, and qualifications) Bonus opportunity – 8% annual salary, (actual amount depends on your performance and Aviva’s.) Generous pension scheme e.g. if you put in 8%, Aviva adds 14% 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer’s leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for everyone We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences.

Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week, combining the benefits of flexibility, with time together with colleagues. #J-18808-Ljbffr