Sales Office Manager

We are seeking a dynamic and experienced Sales Office Manager to lead the planning, coordination, and execution of all meetings, events, and group bookings at Radisson Blu Liverpool. This role is pivotal in ensuring a seamless client journey from enquiry through to event delivery, while maximising revenue and maintaining the highest standards of service. Operational Excellence Oversee the management and audit of PMS ensuring all event details are accurately entered and function sheets are clear and comprehensive as well as PMS for billing elements.

Cross assistance within reservations for blocks and transient where needed to support the office function. Maintain an effective filing system and PMS processes to ensure smooth operations and data integrity. Coordinate with the Hotel Reservations team to manage group bedroom blocks for events.

Liaise with the Operations Manager and Head Chef to communicate event requirements and last‑minute changes. Ensure all daily Reservations and Meetings & Events revenue is accurately captured and charged. Client Experience & Event Delivery Manage the full client journey from enquiry to post‑event follow‑up, ensuring a seamless and professional experience.

Conduct and manage show‑rounds for prospective clients. Ensure all customer requests and enquiries are handled efficiently and professionally. Carry out post‑event follow‑ups and after‑sales calls to gather feedback and secure repeat business.

Team Leadership & Collaboration Lead and engage with the operations team and sales office team to create a commercial culture, ensuring high performance and proactive client engagement. Host and support the weekly operations meeting, reviewing all upcoming events with relevant departments. Collaborate with cross‑functional teams to support operational delivery and revenue growth.

Sales & Revenue Management Monitor and follow up on all enquiries to maximise conversion and client satisfaction. Execute proactive telesales and outreach to drive new business and meet revenue targets. Support the delivery of monthly revenue budgets and forecasts.

Support GM and sales team in budgeting process, weekly forecasts. Increase the share and profitability of existing accounts while securing new business across key market segments. Marketing & Business Development Represent Radisson Blu Liverpool at trade shows, exhibitions, and agency visits to promote the Meetings & Events offering.

Collaborate with the remote sales team to drive agency relationships and new business. Work with marketing teams to develop and execute targeted campaigns for Meetings & Events. Develop and manage marketing metrics and analytics to measure campaign effectiveness and identify areas for improvement.

Reporting & Strategy Produce and analyse daily, weekly, monthly, and quarterly reports to track performance and identify opportunities. Stay informed on industry trends and competitor activity to maintain a competitive edge. Devise and deliver training strategies to engage hotel team members in identifying and converting sales leads.

Be integral in the budget process and responsible for delivery and execution of your department. Attend HOD meetings and commercial reviews to reflect and report on your business. Experience Proven track record in converting Wedding, Conference and Event enquiries to confirmed sales.

A minimum of 3 years’ experience in Conference and Events or Sales Management role. In‑depth knowledge of Opera PMS and M&E CRM. Strong organisational and communication skills with a pride in attention to detail.

Positive, proactive, outgoing and energetic with a “can do” attitude. Highly motivated person with good business acumen and an eye for opportunity and detail. Profit Prepare and manage departmental budgets.

Develop and execute sales strategies to drive revenue. Pro‑actively pursue all practices in‑line with company environmental and energy‑saving initiatives. Skills Fast‑paced experience.

Sales and catering. Microsoft Office. #J-18808-Ljbffr