Customer Support & Landing Page Specialist

Location: India (Remote) Type: Full-time Department: Customer Support / Operations About Jurni Jurni is an AI-powered platform that helps DTC brands build personalized landing pages, discovery funnels, and conversion-optimized experiences. We help marketing and e-commerce teams move faster by removing the design and development bottlenecks that slow down landing page production. About the Role We're hiring a Customer Support & Landing Page Specialist to be the front line of our customer experience.

You'll respond to customer questions through messaging channels, guide users through the Jurni platform, and roll up your sleeves to build and optimize landing pages on behalf of our customers. This is a hybrid role that blends customer support, product expertise, and hands-on page building. You'll work directly with DTC brand marketers and e-commerce teams, helping them ship high-converting pages quickly.

The ideal candidate is a clear communicator, a fast learner, and someone who takes pride in shipping clean, polished work. Key Responsibilities Respond to customer questions across chat, email, and messaging platforms with speed and care. Onboard new customers and guide them through Jurni's features and workflows.

Build, edit, and optimize landing pages inside Jurni on behalf of customers. Handle page setup, content updates, layout adjustments, and troubleshooting requests. Identify recurring customer issues and escalate technical bugs or product feedback to the internal team.

Create and maintain help documentation, FAQs, and support templates. Partner with product and customer success teams to improve the overall customer experience. Manage multiple customer conversations and page-building tasks in parallel without dropping balls.

Requirements Excellent written English communication skills. 2+ years of experience in customer support, technical support, customer success, or a similar role. Comfortable working with messaging, chat, or helpdesk tools. Strong ability to learn new software products quickly.

Solid understanding of landing pages, website builders, page layouts, forms, and CTAs. Sharp attention to detail and a high bar for quality. Strong problem-solving skills and patience when working with customers.

Reliable, organized, and proactive — able to work independently in a remote setting. Availability to work hours that overlap with US time zones. Nice to Have Experience with landing page builders, website builders, CMS tools, or no-code platforms (Webflow, Unbounce, Shopify, Framer, etc.).

Basic working knowledge of HTML/CSS. Experience supporting SaaS products, especially in the marketing, e-commerce, or DTC space. Familiarity with tools like Intercom, Zendesk, HubSpot, Slack, or Notion.

Experience with conversion rate optimization or A/B testing concepts. Who You Are You enjoy helping customers and get satisfaction from solving their problems. You communicate clearly and warmly, even in writing.

You're equally comfortable troubleshooting a question and getting hands-on inside a platform to build something polished. You care about the details, take ownership of your work, and want to grow alongside an early-stage company.