Analyst - Client Service Desk

About Us: Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds leading financial groups. Headquartered in Tokyo and with over 360 years of history, MUFG has a global network with over 2,700 locations in more than 50 markets. The Group has over 180,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.

The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all of the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFGs shares trade on the Tokyo, Nagoya, and New York stock exchanges. MUFG Bank, Ltd. is Japans premier bank, with a global network spanning more than 50 markets.

Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments and individuals worldwide. In Asia, MUFG has a presence across 20 markets Australia, Bangladesh, Cambodia, China, Hong Kong, Indonesia, India, South Korea, Laos, Malaysia, Mongolia, Myanmar, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand and Vietnam. It has also formed strategic partnerships with some of the most prominent banks in Southeast Asia, further augmenting its unrivalled network across the region VietinBank in Vietnam, Krungsri in Thailand, Security Bank in the Philippines and Bank Danamon in Indonesia.

MUFG Global Service Private Limited: Established in 2020, MUFG Global Service Private Limited (MGS India) is 100% subsidiary of MUFG Bank Ltd having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. With a current headcount of around 250, MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFGs global network across Americas, EMEA and Asia Pacific.

About the Role: Position Title: Client Service Desk Corporate Title: Analyst Location: Bengaluru Job Profile: Purpose of Role: The objective of this role is to develop and implement best practices to drive positive client experience and proactively lead operational efficiency efforts and process improvements. The role plays an important part as liaison between stakeholder groups involved in the delivery of all transactions & service requirement, including front office, compliance, and operational groups across the organization. As part of the team, an Analyst will be an individual contributor role and will be responsible for engaging with internal and external stakeholders on a daily basis and ensuring the uninterrupted flow of communications between parties.

Main Responsibilities: First point of contact for the client on all day-to-day banking enquiries and issues, taking accountability and ownership to ensure an optimal and premium service level is provided. Support of customers daily transactions and operations, by investigating and resolving enquiries and complaints promptly, and managing the client expectation. Will be responsible for completing clients transaction & service requirements in accordance with the bank's policies and procedures.

Ensure that all required documents and data from clients is collected and reviewed and delivered for further processing in line with regulatory and internal bank requirements. As a Service partner, collaborate together with the RMs, Branch, Operations, and other key internal stakeholders to ensure the prompt resolution of cases and client issues, and identify opportunities for service improvement, or proactively educate the client to avoid any future service disruptions. Adhere to policies including escalation and compliance requirements and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.

Take ownership of assigned cases and actively follow through to completion. Facilitator of client needs liasoning suitably with all stakeholders and follow till execution. Manage internal approvals/ exceptions to be raised to management/ approval authorities to facilitate transactions other than pricing/ limit related items.

Support and educate clients on various products of the Bank and be an advisor for the client on solutions. Technical Capability: A team player, eager to support and learn, and can foster collaborative working relationships across the organization. Able to identify and manage both transactional and operational risks.

Good Knowledge of MS office Good analytical and problem-solving skills. Candidate Profile: Working knowledge of Banking Products Trade finance, Loans & General Banking Deposits, RTGS/NEFT etc is required . Client Service Experience is preferred.

Excellent communication and negotiation skills. Bachelors degree/University degree or equivalent experience. In-depth knowledge in RBI regulatory aspects around Trade finance, General banking will be of importance.

Min experience of 3-6 years in Banking or Financial organisation.