Senior Manager for CRM Platform Enhancements

Join FirstOntario as a Senior Manager to optimize their CRM/MRM platform in a hybrid role in Stoney Creek. Drive innovative processes to enhance member relationships and engagement. In this pivotal role, you’ll manage the MRM platform, collaborating with cross-departmental teams to standardize member interactions and automate processes.

Your experience in CRM configuration will be essential to maximize the impact of tools that strengthen member connections. The position contributes to the strategic direction of Banking initiatives while supporting overall performance metrics and decision-making. Key Responsibilities: • Lead MRM platform launch and vendor coordination • Develop standardized member experience across all stages • Monitor KPIs and performance metrics for strategic insight • Facilitate user onboarding and training efforts • Support cross-functional MRM integrations and reporting Requirements: • Post-secondary education in relevant fields • Experience in financial services and CRM systems • Detail-oriented, with a strong drive for innovation • Exceptional communication and training abilities • Willingness to travel as needed Leverage your expertise to enhance member journeys and develop best practices within FirstOntario's innovative environment. #J-18808-Ljbffr