ServiceNow Business Analyst

Candidates for this role should have at least 5 years of experience in Business Analysis using ServiceNow. They should also have a broad knowledge of multiple technology domains, including network, infrastructure, and application architecture, as well as a good understanding of ITIL processes, and the part Configuration Management plays in service delivery. The successful candidate will be able to demonstrate a good understanding of a broad range of technologies and how they work together to deliver services to fulfil a business requirement.

They will be able to explain the core principles of Business Analysis, and how it relates to SDLC within the ITIL framework. Skills ServiceNow CMDB data model (CSDM) ServiceNow ITSM, ITOM discovery & Service Mapping ServiceNow Agile 2.0 ServiceNow ServicePortal Business application architecture Familiarity with Infrastructure (Windows Server, Linux), Virtualization (VMware, Hyper‑V) and Network architecture (switches, routers, firewalls, OSI network model) Ability to discuss requirements and troubleshoot with Business Analysts, Scrum Masters and Engineers. Must Haves 5+ years experience ServiceNow CMDB data model (CSDM) 5+ years experience ServiceNow ITSM, ITOM discovery & Service Mapping Location: 3 days onsite/2 days remote (subject to HM's discretion) #J-18808-Ljbffr