Resource Coordinator

Key Responsibilities Resource Planning and Scheduling · Schedule and assign qualified technicians to installation and project work across Canada on a daily basis · Manage the Resource Management mailbox daily, including processing requests and coordinating changes · Track technician availability, including vacations and time off, and proactively communicate impacts to project timelines · Forecast upcoming resource requirements and assist with cost analysis related to workforce planning · Identify potential staffing gaps and communicate needs to support timely recruitment efforts · Act as the primary point of contact for technicians regarding scheduling and assignments Skills Tracking and Development · Maintain an up-to-date database of technician skills and certifications to ensure appropriate job placement · Support technician development by coordinating mentorship opportunities between junior and senior staff Project Support · Provide cross-functional support to project teams as required, including: o Investigating discrepancies related to technician hours and asset records o Creating purchase orders for third-party vendors o Coordinating and scheduling technicians through Field Nation and approve work orders o Performing other administrative and coordination tasks to support successful project execution o Create and submit ServiceNow tickets on behalf of field technicians Qualifications · 2–4+ years of experience in resource coordination, scheduling, project coordination, or a related role · Strong organizational skills with the ability to manage multiple priorities simultaneously · High level of attention to detail and accuracy · Proven ability to build effective working relationships with internal team and field staff · Proficiency in Microsoft Office applications, with advanced Excel skills · Excellent written and verbal communication skills · Experience with Service Now is considered an asset but is not required