Experienced ServiceNow Business Analyst Needed

Shape innovative customer service strategies as an experienced ServiceNow Business Analyst focused on CSM. Leverage your expertise to deliver significant solutions on the ServiceNow platform. We are looking for a proficient Business Analyst with substantial experience in ServiceNow Customer Service Management.

You'll work closely with stakeholders to determine effective solutions tailored to their needs. A minimum of five years of relevant experience and ServiceNow certification is essential for your success in this role. Key Responsibilities: • Analyze business requirements in customer experience journeys • Conduct workshops to optimize ticket management processes • Convert business needs into user stories and workflows • Design catalog items and document approval processes • Support ServiceNow CSM configuration and user training Requirements: • 5+ years of hands-on experience with ServiceNow • ServiceNow certification (CSA/CAD or CIS-CSM) mandatory • Exceptional English communication skills • Understanding of ServiceNow customization • Familiarity with Azure DevOps and Agile techniques Make an impact as a Business Analyst by applying your ServiceNow expertise to deliver top-notch CSM solutions. #J-18808-Ljbffr