Manager, Global Money Operations

What Youll Be Doing (position summary): The Manager, Global Money Operations, is responsible for leading the Hyderabad-based Global Money Operations team in the execution of end-to-end global payment operations. This role. ensures the accuracy, efficiency, and compliance of all domestic and international money movement activities, directly supporting CIBCs strategic objectives for operational excellence, risk. management, and client satisfaction. At CIBC India we enable the work environment most optimal for you to thrive in your role.

Detailson your work arrangement (including on-site and remote work) will be discussed at the time of your interview. How Youll Succeed (responsibilities): Lead, coach, and develop a team responsible for processing, validating, and reconciling global payment transactions (SWIFT, ACH, RTGS, Wire, etc.). Oversee investigation and resolution of complex payment exceptions, disputes, and reconciliation issues.

Monitor team performance against SLAs and KPIs, driving continuous process improvements and operational efficiency. Ensure strict adherence to internal controls, compliance standards, and regulatory requirements. Collaborate with cross-functional teams, including technology, risk, compliance, and business partners, to support business initiatives and resolve issues.

Manage audit, risk management, and business continuity activities for the team. Prepare and deliver regular management reporting on operational metrics, risk, and compliance matters. Foster a culture of client focus, innovation, and accountability within the team.

CROSS-FUNCTIONAL RELATIONSHIPS: Key relationships with a wide range of internal CIBC employees, teams and departments at peer level and up to Senior Management/Director levels to share information, ensure compliance and operational efficiencies, present strategies, recommend solutions and resolve issues. COMPLIANCE REQUIREMENTS/RESPONSIBILITIES: As a manager of people, this job must ensure all employees within the business unit comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls. AUTHORITIES/DECISION RIGHTS As a manager of people, this job has the authority to assign tasks to employees within their span of control, select individuals for hire, assess individual performance, make employee compensation decisions and take disciplinary measures up to and including termination JOB DIMENSIONS: Oversees a team processing high volumes of complex global payment transactions, ensuring accuracy and compliance with SLAs and regulatory standards.

Manages operational risk, resolves escalated payment issues, and oversees workflow management, performance monitoring, and process improvement initiatives for greater efficiency and client satisfaction. Collaborates with senior leadership, cross-functional partners, and stakeholders to support. business objectives, maintain service excellence, and provide regular operational reporting. Supports business continuity planning and may oversee team resource allocation and budget management.

Experience: 8+ years of experience Who You Are (skills/qualifications): Must Have Skills: Bachelor's degree in business, Finance, Operations Management, or a related field; MBA or relevant graduate degree preferred. Minimum 8 years of experience in payment operations, global money movement, or financial services, with at least 3 years in a leadership or managerial role. Demonstrated expertise in SWIFT payment messaging, nostro/vostro account reconciliation, and global payment systems.

Proficiency in English (written and verbal). Strong understanding of credit products, processing workflows, and regulatory frameworks. Proven leadership and team management capabilities.

Advanced analytical and problem-solving skills. Proficiency with credit processing systems and workflow management tools. Excellent communication, interpersonal, and stakeholder engagement skills.

About CIBC: CIBC is a leading North American bank, with a history of more than 150 years of living our purpose to help make your ambition a reality. Client relationships are at the centre of our strategy, and our growth is enabled by a highly engaged and connected global team. From digital banking to community impact, were proud to drive progress for our clients and our communities.

Recognized for our culture, award-winning innovation and community investment, CIBC continues to evolve by putting people and progress at the centre of everything we do. About CIBC India: CIBC India is a technology and operations hub in Hyderabad, where youll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether youre driving innovation in digital banking or streamlining client onboarding, youll be part of a culture recognized for excellence and investment in people.

At CIBC India, people and progress are at the centre of what we do: youll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging. We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If youre ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What CIBC India Offers: At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and MomentMakers, our social, points-based recognition program Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development Privacy: By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement.