YEG Assistant Manager

Join our team at GRETA YEG as an Assistant Manager and play a key role in crafting unforgettable experiences for our guests. You will be responsible for coaching and mentoring our team while maintaining our commitment to exceptional hospitality, high-quality food and beverage programs, and seamless operations. Additionally, you will leverage your expertise in social media to enhance our brand presence and engagement.

If you're a people-person who excels at social media strategy, loves event execution, and thrives in fast-paced environments, this role is for you! Skills & Qualifications Experience in social media content creation, strategy, community engagement, and performance analytics (TikTok, Instagram) High proficiency in Google Suite (Docs, Sheets, Gmail, Google Calendar) is required Experience with POS systems, (specifically LightSpeed is considered an asset) Experience with reservation booking systems such as OpenTable or similar is considered an asset Strong leadership skills with a demonstrated ability to coach and mentor team members Basic understanding of labour cost management, scheduling, and productivity targets Familiarity with inventory controls, ordering processes, and cost of goods (COGS) management Thrives in a fast-paced environment with excellent organizational and multitasking abilities Outstanding verbal and written communication skills Detail-oriented, ensuring superior guest experiences and operational efficiency Working knowledge of progressive discipline, performance management, and coaching techniques Ability to support recruitment efforts including interviewing, onboarding, and training new hires Understanding of workplace policies, health & safety standards, and respectful workplace expectations Strong understanding of brand standards and ability to execute consistently Commercial awareness with a mindset toward driving revenue (events, upselling, guest retention) Ability to de-escalate guest concerns and resolve conflict in a professional manner Minimum 1 year of hospitality management experience Experience with scheduling tools (e.g., PUSH or similar) considered an asset Exposure to HRIS or payroll systems (e.g., PUSH,) considered an asset Willingness to relocate to any major city in Canada or the US after 1 year considered an asset Duties & Responsibilities Oversee and ensure the delivery of exceptional guest experiences through high service and product quality standards Assist in coaching and developing the team while actively contributing to store decision-making Support the recruitment, onboarding, and training of new team members to ensure a strong cultural and operational fit while following company procedure Reinforce company culture, values, and service standards through daily leadership and presence on the floor Provide real-time coaching, feedback, and performance support to team members during shifts Assist in addressing employee concerns and escalating issues appropriately to senior leadership Lead shifts from the floor, ensuring effective staffing levels, service flow, and team accountability Monitor labour against sales in real time and adjust staffing or deployment as needed Ensure opening, closing, and cash handling procedures are executed accurately and consistently Identify and troubleshoot operational inefficiencies or service gaps proactively Assist with inventory counts, ordering, and tracking of food, beverage, and supplies Support the management team in achieving sales targets, cost controls, and profitability goals Contribute to daily/weekly reporting (sales, labour, guest feedback, social performance metrics) Maintain our commitment to high-quality food and beverage programs Regularly mentor and train employees to uphold company standards Act as a point of escalation for guest concerns and ensure timely, professional resolution Proactively engage with guests to build relationships and enhance overall experience Monitor online reviews and support responses where required Ensure adherence to all health, safety, liquor, and employment standards regulations Maintain cleanliness, organization, and brand standards across all areas of the venue Support implementation of company policies, procedures, and operational updates Execute in-store marketing initiatives, events, and promotions in collaboration with leadership Identify local partnership or community engagement opportunities to drive traffic Perform necessary administrative tasks to support smooth store operations Collaborate with marketing and leadership teams to drive social media growth and engagement Availability Requirements This role requires flexibility to work evenings, late night, weekends, and holidays. Compensation, Perks & Benefits Total compensation: $65,000 - $80,000 inclusive of gratuities and bonus opportunities.

Paid vacation Comprehensive health benefits package, including dental, critical illness, life insurance, paramedical, out-of-country emergency medical, prescription drugs, (after 3-month full-time probationary period) offered at a prorated rated Exclusive industry-leading discounts accessible at all GRETA and Hudsons Canada’s Pub locations, ensuring your perks extend beyond the workplace Professional Development opportunities Duty meals Referral Program #J-18808-Ljbffr