Department Manager, Member Services

Join MEC as the Department Manager, focusing on enhancing member experiences. Lead vibrant teams in delivering exceptional service across all areas of the store. In this active leadership role, you will be at the forefront of member engagement, managing support at the Cash and Member Service Desk and the Tech Service Shop.

Your responsibilities include coaching frontline teams, resolving member issues, and ensuring operational excellence. By building an inclusive team environment, you drive positive store culture and impactful community outreach. Key Responsibilities: • Act as the Member Service Manager on the sales floor • Champion member service standards through real-time coaching • Resolve member issues and provide instant solutions • Lead recruitment, onboarding, and staff training • Collaborate on store goals and measure community impact Requirements: • 1–3 years leading member-facing teams in retail • Strong ability to coach and develop team members • Understanding of service and sales KPIs • Effective communication and problem-solving skills • Flexibility to work evenings and weekends Become a crucial contributor to MEC’s member service excellence and community engagement. #J-18808-Ljbffr