Call Center Manager

We are a 30+ year old, multi-million-dollar developer with projects throughout South Florida and the Caribbean, now expanding into the South Florida home improvement market. As one of the most recognized names in our field, we're seeking a Call Center Manager to build and lead our appointment-setting team. You'll hire, manage, and develop a team of 5–12 callers working a warm list of over 5,000 leads to set qualified appointments for our sales staff.

You'll also oversee our internet marketing department, managing its cost and performance. To apply: Send a resume or call Nick to set up a personal interview at our Coconut Grove office. Responsibilities: Responsibilities • Recruit, hire, train, and develop a team of 5–12 inbound/outbound callers • Set daily and weekly appointment-setting goals and hold the team accountable to them • Monitor call quality, coach callers, and run regular performance reviews • Manage and prioritize the warm lead list to maximize set rate and show rate • Track and report key metrics (calls, contacts, appointments set, conversion) to executive management • Oversee the internet marketing department, managing budgets, costs, and expected lead volume • Coordinate lead distribution and scheduling with the sales department Qualifications: Qualifications • Proven experience managing a call center or appointment-setting/telemarketing team • Strong people management and coaching skills • Comfortable owning numbers: budgets, KPIs, and performance reporting • Working knowledge of the internet/digital marketing, and lead generation • Excellent communication and organizational skills What you'll receive • Base salary plus bonuses and overrides • Warm calling material — no cold prospecting • Inbound and outbound volume • Room for growth • A great work environment Compensation: $40,000 – $75,000 • Responsibilities • Recruit, hire, train, and develop a team of 5–12 inbound/outbound callers • Set daily and weekly appointment-setting goals and hold the team accountable to them • Monitor call quality, coach callers, and run regular performance reviews • Manage and prioritize the warm lead list to maximize set rate and show rate • Track and report key metrics (calls, contacts, appointments set, conversion) to executive management • Oversee the internet marketing department, managing budgets, costs, and expected lead volume • Coordinate lead distribution and scheduling with the sales department • Identify and implement improvements to scripts, processes, and reporting Compensation: $40,000-$75,000 per year