Content Developer-Training Content

About the Company HCLTech: Supercharging progress through innovation and technology. Job Title: Training Content Developer (Operations) Location: Hyderabad Experience: 3+ Years. Shift: Night shift Please share resumes to [email protected].

About the Role We are looking for a detail-oriented Training Content Developer to design, develop, and maintain high-quality learning content for our operations team. This role requires strong writing, editing, and collaboration skills to ensure training materials are accurate, engaging, and aligned with business goals. Responsibilities Develop and publish training content using KMS/LMS platforms Review and edit materials to ensure alignment with learning objectives Design learner-focused curriculum and skill-based training modules Collaborate with Subject Matter Experts (SMEs) for content validation Maintain documentation version control and content accuracy Update and enhance existing learning materials for relevance Create templates and recommend tools to improve documentation quality Collect feedback from stakeholders and implement improvements Support process improvements in knowledge management and training delivery Generate monthly content quality reports Qualifications 3+ years of experience in content development (preferably in contact center/training environment) Required Skills Strong writing, editing, and communication skills Familiarity with adult learning principles Proficiency in Microsoft Office, Articulate, and content development tools Experience with KMS/LMS platforms Strong attention to detail, time management, and ability to meet tight deadlines Ability to work independently and collaborate across teams Preferred Skills Experience in developing training for customer service, sales, or technology domains Exposure to utility/telecom industry Understanding of business operations and learning frameworks