Manager, Member Recovery at Vancity

Join Vancity as a Manager focused on Special Accounts & Member Recovery to redefine collections with a member-first approach. Emphasize strategic thinking and compassionate solutions. In this pivotal role at Vancity's Vancouver headquarters, you will lead a team dedicated to navigating financial challenges.

Your extensive experience in collections and credit risk will enhance our inclusive, forward-thinking recovery strategies. Focus on delivering equitable solutions that strengthen member relationships and foster financial stability. Key Responsibilities: • Drive accountability and trust within the team • Implement modernized tools and workflows in recovery • Identify trends for better recovery strategies • Balance compliance with organizational goals • Support members through proactive intervention Requirements: • Post-secondary education in relevant fields • 7+ years in credit recovery environments • In-depth knowledge of credit risk and collections • Proven leadership in team development • Strong strategic and analytical capabilities Lead a transformation in member recovery and influence Vancity's future success. #J-18808-Ljbffr