ServiceNow Senior Incident Manager

Elevate our incident resolution efforts as a ServiceNow Senior Incident Manager, focusing on complex technical issues affecting our customers. Your leadership will be pivotal for 24/7 support and continuous improvement. As a Senior Incident Manager, you will spearhead initiatives to manage incidents through ServiceNow, ensuring urgent issues are prioritized and resolved efficiently.

Your customer support experience in large-scale environments will directly influence the effectiveness of our site reliability operations while enhancing communication during critical events. Key Responsibilities: • Promote effective ServiceNow ticket handling • Provide round-the-clock support for high-priority incidents • Produce timely and clear communications • Serve as the main contact for internal clients • Oversee post-incident reviews to prevent future occurrences Requirements: • Extensive experience in customer support environments • Proficient in analytical and problem-solving methods • Exceptional communication abilities • Knowledge of Mainframe systems and z/OS (DB2, IMS) • Strategic mindset with strong interpersonal skills Take charge of high-severity incidents, driving resolution and operational excellence in your new role. #J-18808-Ljbffr