Product Manager

Product Manager B2B SaaS | Global Events London (Hybrid – 3 days onsite) | Permanent | £60,000 – £65,000 We’re partnering with a leading organisation in the global events space, looking for a Product Manage r to take ownership of critical digital journeys — with an immediate focus on registration and exhibitor onboarding experience s This is a role where you’ll sit at the centre of a complex product ecosystem spanning CRM, event platforms, and customer experience — working closely with CX, UX, Engineering, and commercial teams to simplify and optimise how users engage with live event s. The Opportun ityYou’ll join a growing product function within a structured but evolving environment, where product, engineering, CX, and UX are established but ways of working are still maturi ng.The high-level roadmap is defined, but there is significant scope to:Shape how product is delive redImprove fragmented user journ eysIntroduce stronger product thinking and measurem entDrive bo th quick wins and longer-term transformat ion Your initial focus will be on streamlining the registration and exhibitor jou rney, improving conversion, usability, and overall experience across multiple platfo rms. Key Responsibil itiesOwn and evolve the registration and exhibitor product jo urney, identifying friction points and opportunities for optimis ationTranslate business and user needs into clear, prioritised product initiatives within an existing ro admapWork closely with UX and CX teams to refine customer journeys and simplify complex onboarding proc essesCollaborate with vendor engineering teams to deliver product enhancements in an agile, flexible enviro nmentBal ance short-term improvements with longer-term product evol utionDefine and track success metrics (e.g. conversion rates, NPS, engagement) to measure i mpactAct as a key bridge bet ween commercial, operational, and technical stakeho lders What We’re Looki ng ForProven experience as a Product Ma nager with B2B SaaS exper ience.Strong experience impr oving customer journeys, onboarding flows, or conversion f unnelsComfortable operating in environments where processes are evolving rather than fully d efinedExperience working with third-party vendors or external engineering teamsAbility to ba lance hands-on delivery with strategic th inkingConfident stakeholder manager, able to work across sales, marketing, CX, and senior lead ershipData-aware mindset — able to use insight to inform decisions, even where data is not fully mature Why Thi s Role ?Own a business-critical journey with clear commercial impactInfluence how product is shape d in a developing product f unctionWork in a fast-paced, live-events environment where digital directly impacts real-world expe riencesJoin a collaborative, high-performing team with strong CX and UX foun dationsOpportunity to make visible improvements quickly while shaping longer-term s trategy Additional ContextHybrid working (3 days in office)Regular interaction with vendors and exposure to live event envi ronmentsCul ture is collaborative, positive, and delivery -focused, with a balance of structure and agility