Business Analyst for ServiceNow CSM

Drive customer service initiatives as a Business Analyst focused on ServiceNow CSM. Apply your knowledge to create impactful solutions on the ServiceNow platform. We are in search of an experienced Business Analyst with a robust background in ServiceNow Customer Service Management.

You will collaborate with diverse stakeholders to ensure efficient design and delivery of solutions. A minimum of five years of relevant experience and a certification in ServiceNow is required for this pivotal role. Key Responsibilities: • Analyze business requirements in customer experience journeys • Conduct workshops to optimize ticket management processes • Convert business needs into user stories and workflows • Design catalog items and document approval processes • Support ServiceNow CSM configuration and user training Requirements: • 5+ years of hands-on experience with ServiceNow • ServiceNow certification (CSA/CAD or CIS-CSM) mandatory • Exceptional English communication skills • Understanding of ServiceNow customization • Familiarity with Azure DevOps and Agile techniques Utilize your ServiceNow skills effectively to enhance CSM as an influential Business Analyst. #J-18808-Ljbffr