Lead Product Manager at Neo

Shape the future of customer support at Neo as a Lead Product Manager. This high-autonomy role drives product evolution and enhances user interactions in a rapidly growing fintech company. With 4-7+ years of PM experience, you will independently own the support product roadmap.

Engaging with a cross-functional team of designers and engineers, you’ll deliver insights that boost performance metrics. Your expertise in AI, operational efficiency, and customer experience design will guide Neo's support strategy to industry-leading status. Key Responsibilities: • Own the complete support product roadmap • Propose and scope quarterly initiatives independently • Drive improvements in handle time and resolution rates • Build and scale support tooling with vendor management • Translate operational insights into actionable product decisions Requirements: • 4-7+ years in product management at tech companies • Strong analytical skills with metric laddering expertise • Experience partnering with executive teams • Proficiency in AI and support operations • Excellent communication and leadership capabilities Lead the transformation of support at Neo, making it a competitive edge for the company. #J-18808-Ljbffr