Product Analyst

A Fortune 500 investment firm is seeking a Product Analyst to support digital identity, login, and account access experiences for millions of retail clients. This role sits within the Individual Investor product organization and partners closely with Product Managers, Analytics, Engineering, and Client Experience teams to improve critical customer journeys while balancing ease of use, security, and fraud prevention. Rather than focusing solely on reporting or dashboard creation, this role centers on diagnosing issues within complex digital workflows, understanding why customers encounter friction, and translating findings into product improvements.

Key Responsibilities Digital Journey Analysis & Troubleshooting Analyze customer behavior across login, authentication, account access, and self-service journeys. Investigate unexpected changes in user behavior, including declines in login success rates, authentication completion, or account access performance. Identify where users encounter friction within complex digital experiences containing multiple pathways and decision points.

Distinguish meaningful signals from normal fluctuations in customer behavior and performance metrics. Combine behavioral analytics, event data, and customer feedback to determine root causes of user issues. Product Analytics & Insights Utilize web analytics platforms to evaluate customer engagement and digital experience performance.

Develop and maintain reports, dashboards, and trend analyses that support product decision-making. Perform ad hoc analysis using SQL and other analytical tools to answer business questions and identify opportunities for improvement. Translate analytical findings into actionable recommendations that improve customer experience and business outcomes.

Support ongoing monitoring of key performance indicators and customer experience metrics. Product Support & Delivery Partner with Product Managers to refine requirements, user stories, and acceptance criteria. Support backlog prioritization and product enhancement initiatives through data-driven recommendations.

Participate in user acceptance testing and validation activities. Collaborate with engineering teams to ensure product enhancements align with customer needs and business objectives. Contribute to Agile/Scrum ceremonies and product team planning activities.

Required Qualifications Bachelor's degree or equivalent combination of education and experience. 2–3 years of experience in product analytics, digital analytics, business analysis, customer experience analytics, or a related field. Strong SQL skills for data extraction, analysis, and troubleshooting. Experience with Adobe Analytics, Google Analytics, or similar web analytics platforms.

Advanced Microsoft Excel skills, including data analysis, reporting, and manipulation. Ability to translate analytical findings into actionable business and product recommendations. Preferred Qualifications Strong interest in authentication, identity management, account access, cybersecurity, or fraud prevention.

Experience working with login, registration, password management, MFA, or identity-related customer journeys. Exposure to Tableau, Power BI, or similar data visualization platforms. Understanding of statistical concepts and analytical methodologies.

Experience supporting Agile or Scrum product teams. Familiarity with customer journey analysis and digital experience optimization. Awareness of fraud, abuse, or security-related patterns within digital platforms. #J-18808-Ljbffr