Senior Sales Strategy and Operations Analyst

Senior Sales Strategy & Operations Analyst will support our global commercial sales teams, primarily across North America and EMEA. This role will be a critical partner to commercial leadership and sales teams, driving operational excellence and enabling revenue growth through scalable processes and data‑driven insights. Key Responsibilities Operational Support & Execution Manage daily operational requests from commercial sales teams, including territory management, account assignments, and rep coverage optimization Serve as a strategic business partner to the AVP of Commercial Sales Serve as primary point of contact for commercial teams on operational needs and process questions Support weekly/monthly forecasting processes and pipeline reviews Process Design & Scalability Build and implement scalable processes for commercial teams (e.g., BDR routing, lead assignment, account segmentation) Identify operational inefficiencies and design solutions to improve team productivity Partner with Finance, IT and other peers on cross‑functional projects Document and maintain standard operating procedures for commercial sales operations Data & Analytics Respond to ad‑hoc data requests from sales leadership and reps (account lists, performance metrics, customer segmentation) Maintain and update Salesforce dashboards and reports to ensure data accuracy and reliability Partner with analytics teams to identify best sources of truth for key metrics (meetings, pipeline, customer data) Conduct analysis on customer accounts (e.g., AI customer segmentation by ARR, renewal tracking, churn risk identification) Systems & Tools Management Ensure data integrity across Salesforce, Tableau, and other sales tools Troubleshoot reporting discrepancies and work with stakeholders to resolve data quality issues Qualifications Required 3–5 years of experience in sales operations, revenue operations, or strategy & operations Strong proficiency in Salesforce (reports, dashboards, data management) Advanced Excel/Google Sheets skills and experience with data analysis Proven ability to build scalable processes and drive operational improvements Excellent communication skills and ability to partner cross‑functionally Comfortable working independently in a matrix organization with multiple business partners and senior Strategy & Operations stakeholders Self‑starter with strong project management capabilities Preferred Qualifications Experience with Tableau or similar BI tools or SQL skill Background supporting commercial/mid‑market sales teams Familiarity with BDR/SDR operations and lead routing Experience in SaaS or technology sales environment Base salary range for this position is $99,000.00 – $149,600.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Benefits Competitive salary Comprehensive benefits package Flexible work arrangements Company equity ESPP (Employee Stock Purchase Program) Retirement or pension plan Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty – companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries have longer leave standards and we comply with local laws) Paid volunteer time off: 20 hours per year Company‑wide hack weeks Mental wellness programs Location Restrictions Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Eligible candidates must reside in an eligible location, which varies by role. PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs. PagerDuty uses the E‑Verify employment verification program. #J-18808-Ljbffr