On-Site Support Analyst in Edmonton

Elevate your technical support career with SNDL as an On-Site Support Analyst in Edmonton. This role demands strong customer service skills and a passion for technology to assist various operational environments. The On-Site Support Analyst reports to the Supervisor and plays a vital role in providing comprehensive support for corporate, production, and retail operations.

You will need 2-5 years of experience in technical support within corporate settings, particularly in multi-site organizations. The position emphasizes strong troubleshooting and communication skills, focusing on helping end users with applications like M365 and Dynamics 365. Key Responsibilities: • Complete support tickets in ConnectWise systems • Track and manage SNDL’s Business Technology inventory • Assist with logistics and shipping for various sites • Implement imaging and staging processes for hardware • Provide end-user support for enterprise applications Requirements: • Diploma or degree in IT or related field • 2-5 years of end-user technical support experience • Excellent customer service and communication skills • Ability to troubleshoot network-related issues • Personal vehicle access preferred Support SNDL's operations with your technical expertise and commitment to customer service. #J-18808-Ljbffr