IVR Engineer

Hiring: IVR Engineer Location: India Company: Zensar Technologies ✅ Must-Have Skills: 5+ years of experience in IVR development Hands-on experience with IVR platforms like Nuance (NDF/Mix preferred), Genesys, Dialogflow, AWS Lex, Avaya, or Cisco Strong knowledge of VoiceXML (VXML) and IVR frameworks Programming skills in Java / Python / NodeJS / C++ Experience in Conversational AI / Voice Bot / IVA projects Good understanding of NLU & NLP concepts Experience in REST API integration Knowledge of telephony protocols (SIP, TDM) Experience with cloud platforms (AWS / Azure / GCP) Basic experience in SQL / NoSQL databases Preferred Profile: Candidates with Nuance IVR development experience Exposure to end-to-end IVR lifecycle (design → development → testing → deployment) Understanding of contact center ecosystems Apply Now: Interested candidates can share their resumes via LinkedIn.