Product Support Analyst

Product Support Analyst – Legal Tech | London | £35–38k | Hybrid (3 days office) My client, a growing legal tech firm, is looking for a Product Support Analyst to join their team. You’ll be the first point of contact for users, helping them troubleshoot issues, understand product features and get the most value from the platform .What you’ll d oRespond to user queries via phone, email and support porta lTroubleshoot software, login and access issues; escalate when neede dManage and track tickets through to resolutio nSupport testing of new features, patches and release sIdentify recurring issues and share insights with Product/Developmen tContribute to user guides, FAQs and internal documentatio nAssist with product training and demo sWhat we’re looking fo r1+ year in customer support, IT helpdesk or SaaS product suppor tStrong troubleshooting and communication skill sExperience with ticketing tools (Zendesk, Jira, ServiceNow etc. )Comfortable with access issues, password resets and basic technical check sExposure to QA/UAT or working with Dev/Product teams is a bonu sClear written communication and documentation skill sInterest in legal tech and workflow‑driven softwar eBasic SQL/API knowledge helpful but not essentia l